Mission
What is a mission statement?
The reason why we exist; this is what we do.
What are core values?
The fundamental beliefs of our organization
What is a vision statement?
An idealistic goal for the future
When will CQL be here for their on-site assessment?
July 17-19th 2018 (review of policy, interviews and focus groups with clients and staff, site visits)
Who is the owner of CHAM?
Bruce Teague
What is the importance of a mission statement?
It serves as a guide for all of the company's decision-making. Shareholders, leaders and employees are generally the target of the mission. It should help workers within the organization know what decisions and tasks best align with the mission of the company. A mission statement offers insight into what company leaders view as the primary purpose for being in business.
Why are they so important?
Core values are what support the vision, shape the culture and reflect what the company values. They are the essence of the company’s identity – the principles, beliefs or philosophy of values. Many companies focus mostly on the technical competencies but often forget what are the underlying competencies that make their companies run smoothly — core values. Establishing strong core values provides both internal and external advantages to the company.
What is the purpose of a vision statement?
A vision statements purpose is to give employees more direction with the future of the company. It is what the corporate leaders feel should be the direction for the company.
What is the purpose of getting the CQL accreditation?
Accreditation promotes excellence in person-centered services and supports that lead to increased quality of life.
CQL Accreditation facilitates organizational improvement in person-centered services and supports and personal quality of life outcomes.
Who do you call on weekends and after hours if there is an emergency or you are going to miss your shift?
On Call...which is the main office number. We have an automatic answer service that will transfer your call to the person on shift or on call so always use that number.
In our mission statement it says "Empowering our community"...what does community mean?
Community is going to be anyone that you encounter while in a CHAM purple shirt. We not only want to treat our clients as our community but the public as well as we represent the company when we are out in our shirts.
Name two of our core values?
Respect
Accountability
Dignity
Compassionate Care
Who does our vision statement tell you to embrace?
Everyone...with all of the new services starting in the next year we will serve a wide variety of people. We want to be able to embrace everyone as we move forward and this aligns well with our mission statement.
What does this accreditation mean for you?
CHANGE and Opportunity!
New and improved trainings to support person-centered and strengths based approach to care
Professional growth and leadership opportunities
Employee engagement at the organizational level
Culture of Continuous Quality Improvement (CQI)
Community Engagement
Who do you report to in the agency when dealing with a problem?
Always try to communicate with your immediate supervisor first when dealing with any internal problem that is not an emergency. For DSP your immediate supervisor is the service manager that is on duty for the day.
What kind of services does CHAM want to provide to it's customers/clients?
Compassionate, Caring, and Holistic
Name three of our core values
Respect
Accountability
Dignity
Compassionate Care
What kind of community should we as employees of CHAM strive to portray?
A caring and compassionate community.
What does this accreditation mean for the clients?
Enhanced quality of care and person-driven services.
Pursuit of personal goals through choice, self-advocacy, and self-determination.
Positive outcomes based on personal outcome measures unique to each individual client.
Opportunities for community engagement and participation available to all.
Best possible health and safe environments in which to thrive.
Name the directors of the agency?
Bruce, Megan, Katherine, Laura, Angela
What is our mission statement?
Empowering our community through compassionate, caring, and holistic services.
List all of our core values
Respect
Accountability
Dignity
Compassionate Care
(RAD-C)
What is our vision statement?
A caring and compassionate community that embraces everyone
What does CQL stand for?
Council on Quality and Leadership
What year was CHAM founded?
2004