If a customer wants to book a room, who will she speak to?
reservation clerk
100
What is the purpose of a resume?
A document that describes your background and skills. This helps you promote yourself when job searching.
100
What should you do to prepare for a job interview?
Research the company, prepare possible interview questions and answers, read carefully job requirements
100
Could you use your cell phone at work? Why? Why not?
You can only in case of emergency, otherwise it is disrespectful and it shows lack of engagement in your job
200
Name 6 job titles within hospitality
Bell person, front desk assistant, server, receptionist, chef, HR manager
200
What should you wear in a job interview? Why?
Formal clothes. This shows your level of professionality
200
If you are late for work what should you do? Why?
Call the manager as soon as you can and explain what happened. This is respectful and the manager can arrange what to do while you arrive to work
300
A customer comes to you and wants to go to the local museum, what would you do?
Listen carefully to the customer to understand which museum he wants to go to, offer him a map and direct him. if you don't know it you could ask someone at the front desk to help him
300
Why should you add a "job" objective" in your resume?
To help the hiring manager understand what direction you are taking and how to interpret your resume
300
What information should you share when they asked you "tell me about yourself"?
Work experience, education, strengths, why you have applied for this position
300
a customer comes to you and says his room is cold, what should you do?
Listen to him carefully, tell him that you would report this to the maintenance department to check the temperature
400
You need to ask for time off because your family is coming to town and you want to spend some time with them. What would you do?
Speak directly with your manager, explain the situation, offer to work extra hours if necessary, thank the supervisor
500
You've made a mistake at work, you have entered some information in the wrong file? What would you do?
Explain that you have made a mistake and apologize if necessary, find ways to repair it for example re-do the job, stay extra time if necessary.