Acronyms
HCRF
What is Headcount Roll Forward?
This servicing functions is on the front line and does most of the talking
Who is Customer Service?
Houses revenue, expenses and headcount metrics (not by building)
What is ICE_Ver3?
You may say this when you want to talk more without the online audience present
What is "take this offline"?
Often confirms..."We've got this"
Who is Erin Essenmacher?
MEV
What is Macro Economic Variable?
Despite rolling up to Default, more than 70% of this function's volume is Performing
What is Bankruptcy?
Where you look for headcount at a building level
What is FTEHCT?
When you to revisit a topic later, you may say the round about phrase
What is "Circle back"?
Last day with the team is Nov 15th
Who is Elizabeth Klinkenberg (EK)?
OEO
What is Organizational Effectiveness & Oversight?
This function employs Forensic Underwriters
What is Capital Markets Operations?
Houses volume metrics
What is STATv2?
What you say when you do not want to stick to a topic
What is "Put a pin in it"?
CEO of Home Lending Servicing
Who is Becky Griffin?
JPMPCO
What is JP Morgan Private Client Office?
This Servicing function is busiest when customers are coming and going
What is Loan Administration?
This cube houses capacity plan results
What is Corona/Capacity?
Easy wins, when looking for picking expenses to trim
What is "low-hanging fruit"?
Has a twin brother and first business venture was selling greeting cards
Who is Jamie Dimon?
SOSF
What is Servicing Operations Study and Forum?
This 1-click down function from Mortgage Servicing (S554332) has the highest global support rate
What is "Other Support"? or "Philippine Global Svc Ctr"?
Accounting System
What is SAP?
Phrase meaning the outcome is worth the effort
What is "The juice is worth the squeeze"?
In high school, threw a no hitter in baseball, worked at KFC and appeared in 2 KFC commercials
Who is Chris Henry?