STANDARDS
What are the timing standards for greets, drinks, apps, entrees and dessert?
Greet: 30 secs
Drinks: 3 min
Apps: 5 min
Entrees: 10 min
Dessert: 5 min
When was the Breakers first built?
1896
Which 3 cheese are included on the Cheese platter? Describe each one.
Point Reyes Blue Cheese: soft, sweet, peppery blue cheese
French Brie: a rich, creamy soft cows milk cheese
Aged Gouda: a rich, hard yellow cheese with a caramel sweetness
Velvet Twist
What is our Chardonnay by the glass and where is it from?
Name: Capensis "Silene"
Region: South Africa
What are the 3 steps when taking a "server snapshot"
Scan your tables
Assess what's needed
Communicate with your team
What caused the hotel to burn down?
The mayor of Chicago's wife left her curling iron on
Which ingredients make up the Citrus Slaw on the So-cal Fish Tacos?
jicama, watermelon radish, cabbage, citrus vinegrette
Scotch must be made in _____ made from malted barley, aged in oak barrels for at least __ years and have a minimum alcohol content of ___%
Scotland, 3 years, 40%
Name the 4 alcoholic beers and 1 non-alcoholic beer we carry
Alcoholic:
Sunshine State Florida Lager
Mama's Little Yella Pills
Copperpoint Amber Lager
Funky Buddha Hop Gun IPA
N/A:
Clausthaler
What does L.E.A.S.T stand for?
Listen
Empathize
Apologize
Solve
Thank
Where can outside guests enjoy breakfast? What is the time frame that they can enjoy breakfast?
The Circle
Mon- Sat: 7AM - 11AM
Sunday: 7AM - 10AM
A light, succulent raw fish with a citrus dressing
Hamachi Crudo
Name our well liquors:
Vodka, tequila, gin, rum, scotch and bourbon
Tequila: Espolon
Gin: Nolets
Rum: Bacardi
Scotch: Dewars
Bourbon: Jim Beam
A guest asks you to provide you with your "lightest" beer. Which one do you provide?
Mama's Pills
List the 7 primary server responsibilities
1. Menu presentation
2.Taking food order
3. Performing quality check
4. Offer refills on beverages
5. Offering coffee, tea, after dinner drinks and dessert
6. Check presentation
7. Bidding farewell to guest by name
Which Breakers restaurants do NOT accept reservations?
Beach Club
Ocean House
HMF
Seafood Bar
Gianduja
Which cocktails are not vegan- friendly and why?
Floozy, Velvet Twist, Smokeshow
Why: Egg whites included in ingredients
Describe the tannins and fruits for Ty Caton & Copper Cub
Tannins: Rich, powerful
Fruits: Black cherry, black plum, ripe strawberry, dark fruits
List 4 steps of unobtrusive service
1. Don't be too talkative
2. Don't announce your actions
3. Use open service
4. Maximize each table visit
5. Never interrupt a guest unless its an emergency
6. Manicure every time you visit the table
7. Take snapshots of your table every visit to consolidate your steps
How did the Breakers get its name?
Guests would request rooms "where the waves break"
Italian soft, spicy salami made from pork, herbs, spices and Calabrian chili peppers
Tempesta Nduja Sausage
How long must blanco, reposado, anejo and extra anejo tequila be aged?
Blanco: un-aged and can only be stored in oak barrels for less than 2 months
Reposado: aged for 2-12 months in oak barrels
Anejo: age for 1-3 years
Extra anejo: aged for 3+ years
What is our Sancerre by the glass, and how would you describe the finish?
Clement et Florian Berthier Sancerre
Finish: Crisp, refreshing, minerally