Operations
True or False: Paper products can be stored in the closets, uncovered.
False
What is the current NJ average for HCAHPS?
68%
What is the name of the Patient Experience Program?
Positive Impressions
What does A.C.T. stand for?
Apologize, Correct, Take Action
There should be 3 documented stay conversations. What are they?
30, 60 & 90 days
Clean linen can be stored in housekeeping carts only while a discharge clean is in progress. True or false?
False
How often do the DDB & closet scores get updated?
Monthly
Under which PI pillar can you find our Service Recovery Program and log?
Defining Moments
How often should we be reviewing our Weekly PE & Safety Minders?
Daily
As a PI standard, how often should a PE training be held for the frontline team, at minimum?
Bi-Annually
False
What is the HCAHPS question pertaining to EVS?
How often were your room and bathroom kept clean?
In the FY'22 PE Audit, new criteria was added under the expertise pillar. What was the new audit item?
Visitation Round-Up Meeting
What is step 3 in our HPC process?
High dusting
Once you are notified of a service recovery concern, how long do you have to follow up in order to comply with audit guidelines?
2 hours
List the HPC steps in order.
Introduction, garbage pull, high dusting, horizontal surfaces, vertical surfaces, bathroom, dust mop, check your work, wet mop, pleasant exit
What are the 4 responses available for our HCAHPS question?
Always, Usually, Sometimes, Never
In the FY'22 PE Audit, engagement was broken into 2 sub-categories. What are they?
Employee Engagement & Nursing Engagement
How often do we review our unit specific HCAHPS goals?
Quarterly
A patient discharged on which day of the week is more likely to give a less favorable HCAHPS response?
Monday
What 5 pillars has Crothall identified that can help reduce Healthcare Associated Infections?
How many audit items make up the FY'22 EVS Positive Impressions Audit?
24
What does HCAHPS stand for?
Hospital Consumer Assessment of Healthcare Providers & Systems
The Crothall logo recently refreshed on 4/21/22 to reflect stability, confidence and reliability. What color did the heart in the logo change to?
Blue