WOW service
What are the 5 most important parts of every customer inter action?
1-Greet
2-Ask if they have gas
3-Active sell
4-Ask for PC Optimum/offer if none
5-thank customer
Where do you find what additional things need to be completed daily?
Visual site check
What times of day do we pop popcorn?
10am, 12pm, 2pm, 4pm, 6pm
At what age do you require to ask for ID and when?
19 or looks under 25 before getting any products out.
What co workers have worked together for 4 years?
Leslie and Donald
If a customer comes in the store and asks for his receipt from pump 3, what should you do?
Give him his reciept, apologize, and go change the paper as soon as possible!
How many garbages outside do we change, and when are they checked and changed?
6! Checked every shift and changed at 10 am and in the last hour of maintenance shift
Where is our backstock candy and chocolate located and who should be stocking this?
In the cabinet under the popcorn machine, everyone
If a pump errors out, what should you do?
Use intercom and communicate with customer.
Who is the youngest employee?
Jenna
What do customers notice when they come to our site?
Everything-garbage, cleanliness, out of stocks, expiries, in uniform, friendly smiling staff, front facing of products- look around if you see so do customers
When cleaning the carwash, what is required? Where do you spray the sand and dirt on floor?
cleaner, scrubber, red hose and used on ALL surfaces, walls, windows floors. In the drains.
What is required for you to sell or check a customers lotto?
ID and signature- when do you ask?
How often do dips need to be done? why?
Daily for water, weekly for comparison ensure quality is good for customers
Who just won their champion ship soccer game?
Jacob
What do you do when a pay at the pump errors out?
Use intercom and tell customer to try again or come inside to pay.
What are three things that get missed when cleaning the washroom?
1. Toilet paper & Paper towel
2. Feminine product trash bag
3. Scrubbing the walls, base of toilet.
What happens if a customer spills gas?
Halt the pumps, put spill absorbent down, notify management, assess the spill and look at the emergency spill procedure poster for further instruction.
If you have no customers what should you do?
Cleaning, dusting, stocking- keep busy no sitting with cell phones
Of your coworkers, how many have been assistant manager?
3
John comes in store, he brings up a sandwich, what do you ask him?
PC optimum and active sell; Sandwich combo $8.49, does he have gas! Be aware of our ongoing promos!
What is required if asked to wipe down pumps?
Start at top of pump-signs, wipe everything down-hoses, screens, signs, nozzles, EVERYTHING!!
If a customer starts to pump, than gets in vehicle while it is still pumping what do you do? If a customer is smoking or vaping at the pump or by the propane tanks, what do you do?
Halt pump, Go on intercom and communicate with customer that that is not allowed
If you can’t work your shift, what do you do?
Get it covered and notify management.
Of the staff, who has known each other the longest?
Cameron and Leslie