A
Which type of unit is best for loading and unloading heavy items with a truck?
Outdoor Unit
What is a key benefit of an indoor storage unit?
Best protection from weather
What type of storage is not used to store personal belongings
Parking space
What is required for storing a vehicle in our facility?
Registration
Which type of unit maintains a stable temperature and humidity?
Climate Controlled Unit
What is the typical temperature range for a climate-controlled unit?
50–80°F
Which lock fits directly into the unit’s door latch and has no exposed shackle?
Cylinder lock
Which type of lock is round in shape and has an exposed shackle?
Disc lock
What does a green tag on a unit indicate?
The unit is vacant and ready to rent
If a customer wants to store a vehicle not registered in their name, what is required?
Verbal authorization from the owner is needed
Which document is acceptable if a vehicle is newly purchased and not yet registered?
Signed bill of sale or temporary registration
Are tenants still required to carry insurance on their storage unit or parking space?
No – it’s now optional
What type of vehicle does not need to be registered?
An off-road vehicle
What is the minimum size required to store a vehicle in an outdoor unit?
10x20
What should you do before recommending a unit from the size guide?
Check if it’s in inventory
Where must gas-operated items be stored?
Outside-facing units
What is the typical unit height across most storage sizes?
8 ft
What type of lead is it when the customer is interested in a unit but does not want to commit right now?
Quote
Which type of lead locks in the price but not the unit, and requires no payment?
Reservation
Which lead is used when a customer wants a size that is currently unavailable?
Waitlist
What is the only lead type that involves completing the rental process and making a payment immediately?
Rental
What is the correct order of the rental conversion flow if a customer shows interest in a unit?
Offer rental → Offer reservation → Save quote
If a unit has both a 50% and 100% off first-month promotion, which should you offer first?
50% off
How much is the one-time administration fee per unit?
$29.00
When does a customer receive their gate code?
After signing the lease agreement