Client service
How long should it take to greet a client?
What is 20 seconds
What is MW in S@K?
What is-
Skin/Hair
SC
Makeup
Fragrance
What is CEL?
What is - client experience leader
Kohls Reward
What is kohls loyalty program
What is LTR?
what is Likely to recommend
What are the 3 ways to Sell?
What is - Personal testimony, this or that, Direct recommendation
What is the S@K coaching model?
what is ASK, Listen, Share?
Kohls Birthday gift
What is $5 dollars Kohls Cash
What is a Beauty insider?
What is -a free loyalty program
Tie back statement
What is - tie back statement, tie back to what the client mention when in consultation
What are the 3 ways to Coach?
What is coaching to celebrate, coach to improve, coach to follow up?
Name 1 benefit of Shopping at S@K Vs FS Sephora?
What is- Kohls's reward, Kohls's cash, Kohls credit rewards)
What is GGTS?
What is Get Give Teach Sell
Open ended questions start with?
what is- What , why , how and or Tell me?
i.e What is your current skincare routine?
What is SPI?
What is -Sephora performance indicators
What Can BIs earn at S@K that they cannot earn at FS Sephora?
What is- Kohl's rewards, Kohl's cash, Kohls credit Rewards)
How many points qualify a client for VIB?
What is 350 points a year
SWAT
what is- sell what's available today
When you are alone?
What is prioritization
What Kohl's Value relates to our Sephora Value of Welcoming all to the World of Beauty
What is Customer First