Location
How many rooms do we have in the hotel?
100
True Or False:
A Valid Email address is required for team members to earn Enroll for Rewards (EFR) Incentive Points.
True
How long do we have to deliver a requested item to a guest?
15 minutes.
What are the 5 tiers within IHG Rewards Club?
Club, Gold, Platinum, Spire, Ambassador
As a guest, How many points does it take to get a free night at our location?
20,000 Points
What is the road between the Gas Station and Preschool named?
Peach Tree Lane
How many points do you as a Team Member get for each Qualifying Enrollment?
500
Within how many rings should we pick up the phone?
3 Rings
What Member Levels within IHG Rewards Club are offered a complementary upgrade?
Platinum and Spire
How can you find the Employee Product Catalog
IHG Rewards Club Source
How many bathrooms do we have in the hotel?
104
Is an Enrollment Considered 'Qualified', if the guest booked through an Online Travel Agent?
Yes- OTA Bookers count as Qualified Enrollments, Provided all 4 Enrollment Criteria Are met
What Reports are Required to be printed daily in the morning per IHG?
Guest Arrival Reports
What are the 2 ways to look up a members point balance?
Guest Arrival Reports, Loyalty Connect
What time does Breakfast start?
Mon-Friday 630-930
Sat-sun 7-10
How many Enrollments are Required per quarter prior to 2019?
120
When entering a guest room colleagues must...
knock on the door, announce their department and wait before entering the room.
What are the minimum actions required when recognizing our Elite Members at Check In?
A. Greet member by name, Acknowledge status
B. Status and point balance, member number
C. Upgrade, Snack Bag, and status Acknowledged
A. Greet member by name, Acknowledge status
What type of reservations are eligible for IHG Benefits
Only reservations that are booked through IHG (No OTAs)
When was the building Built? And what was the name of the hotel?
1981 - Appleton Inn
List all 4 Requirements for an Enrollment to Be Qualified
- Guest must be enrolled within 24 hours of check-in and by check out
- Must not be a duplicate enrollment
- Enrollment property should be the same as the stay property
- Membership number must be added to PMS Prior to checkout
What months does updated standard manuals get released?
June and November
What is the Welcome Amenities For Each Tier?
Club, Gold, Platinum, Spire
Club- Recogniton
Gold- 300 points or 1 thing from pantry
Platinum- 500 points or 1 thing from pantry
Spire- 500 Points or 2 things from pantry
Whats the latest check out members can have and which members get it?
Gold, Platinum and Spire can get up to 2pm check out based on availability.