Everything RSS
When should a request be sent for Recovery Support Services?
In the event a member is in need of social care, recovery support services and the member agrees to the support.
How tall was the tallest Christmas tree ever displayed?
221 feet tall
Whose responsibility is it to share the meeting link and host key with the care team to ensure that they can access the group in the event of a DP outage?
The OM
In A Christmas Story, what gift does Ralphie receive from his aunt?
A pink bunny suit
Who documents a brief synopsis of members discussed and the follow up plan into eCW?
The CS
When a Recovery Support Specialist is documenting an engagement with a member, what template should be used.?
“Recovery Support”
What day is the busiest shopping day of the year?
The two days just before Christmas. (NOT Black Friday)
For addressing unexpected or illicit toxicology confirmation results in reference to ongoing treatment...
Any UDS finding must be interpreted in the context of the broader clinical picture and should be discussed openly and fully with the member and documented in eCW.
In Elf, when Buddy runs away, what does he apologize for in the note he leaves behind?
Ruining their lives and cramming 11 cookies in the VCR.
The Intercom Care Team consists of who?
-Clinical Supervisor -Clinical Director -Medical Consultant -RN care manager (if available) -Care Navigator / Care navigator supervisor -Peer (if available)
How do Recovery Support Specialist’s receive requests to assist members?
The care team, the member needing assistance, and the Health Check In Survey.
How much would buying all the gifts from the "12 Days of Christmas" cost?
About $6,300.
(The most expensive being “Swans a Swimming")
What email addresses do not require encryption through Virtru?
medicalrecords@joingroups.com financialmanager@joingroups.com quality@joingroups.com purchasing@joingroups.com compliance@joingroups.com reports@joingroups.com product@joingroups.com hr@joingroups.com
There's a sequel to the classic Mickey's Once Upon a Christmas titled what?
Mickey's Twice Upon A Christmas
A Kentucky specific Intercom nuance regarding the TCM is?
1) The TCM and CN serve the same role during the meeting, just based on the member having WellCare for TCM or not
2) The meetings we need both CN and TCM present.
If a member needs assistance with insurance, SNAP, WIC, or SSDI, who would a request be sent to and how would a request be submitted?
A request would be sent to the Entitlement Team, by submitting the Entitlement Request Form.
What was the first song ever played in space?
Jingle Bells
In the event of a Zoom outage, is there an impact on the members ability to submit UDS through the DP?
No, this is merely a Zoom outage.
In The Santa Clause 2, what does Scott have to do to keep being Santa?
Get married
What are some common reasons to consult on a member within Intercom?
Hospitalization within 30 days (medical, substance use and/or mental health)
Complex medical conditions that would impact care
Pregnancy
Recent overdose (within 30 days)
Unstable/untreated severe mental health
Shift / significant changes in substance use (example: increase of alcohol use)
Recent High Risk Admission/readmission
In order for a member’s task to stop regenerating on the Recovery Support Specialist’s action list, what question on the documentation template needs to be answered?
If the RSS does not document the member as disengaged, declined services, or successful completion of services in the question “Completion of Recovery Support Intervention” the template will continue populating based on the follow up.
What is a popular Christmas dinner tradition in Japan?
KFC.
(It is so popular, in fact, that orders must be placed two months in advance.)
Where do you go to submit and IT ticket, and which ticket option do you select when needing an office hardware request?
Intranet; General IT Support Request->I Need Something->Issue->Office Hardware Request
In The Nightmare Before Christmas, what is Jack Skellington's title?
The Pumpkin King
Between Intercom Meetings, this should occur?
Update Intercom tracking sheet with new developments or information, email collaboratively within the care team and monitor for new issues.