Which Resource?
The agent stated in their complaint that they do not know what “RTA” means.
State Farm Answers PRO200765: Agent follow-up - ECRM activities
Chris Kringle called in to CCC to replace a vehicle in PolicyCenter. The specialist left notes indicating that they had completed the replacement for the customer; however, the specialist did not submit the change.
Quote & Bind > Workflow - procedure > MOD: Failed to issue policy transaction
There is an ongoing debate online about whether this action flick starring Bruce Willis and Alan Rickman is actually a Christmas film.
What is “Die Hard”?
This catchy 1994 Christmas tune is the best-selling Christmas single ever recorded by a female artist, as well as being one of the highest-selling singles in music history.
What is “All I Want for Christmas is You”?
Roasted, mashed, whipped - a few of our favorite ways to enjoy this side
Potatoes
Which resource would you utilize to find available optional coverages for Modernized states?
State Farm Answers SVCON200223: Vehicle-level coverages
Kevin McCallister called to add a new vehicle while my office was closed. The unlicensed specialist advised Kevin "there are other agents that are open" and the call was then transferred to another State Farm Agent who proceeded to start a new policy for my customer.
Customer Service > Incorrect or incomplete processing > Referred customer to non-servicing agent
In Elf, Buddy covers his spaghetti in this sweet topping.
Maple syrup
In the Christmas Carol "Silent Night", what words follow "Silent Night"?
Holy Night
In Japan, which famous fast food restaurant brand is a traditional Christmas treat?
KFC
Which resource provides the following instruction: “If a Legacy and Modernized policy has the same inception/renewal dates, check the modernized policy in PolicyCenter to see what status it is in to determine if it can be used.”
State Farm Answers SVCON201146: ECRM Shows Two Active Policies for the Same Vehicle during Migration
Jack Frost called ECC to add a vehicle to his Modernized policy. Jack claims that the specialist told him that his new monthly premium would be $253.45 but he received a bill for $526.25.
Quote and Bind > Process or procedure > Workflow – added vehicle > Quoted vs Issued Premium
In the 1983 holiday favorite “A Christmas Story,” Ralphie’s father wins a lamp shaped like this body part as a runner-up prize from a newspaper contest.
What is a woman’s leg?
This ex-Beatle wrote and recorded “Wonderful Christmastime” in 1980 for his second solo album.
Who is Paul McCartney?
In this country, people celebrate Las Posadas (nine nights of processions reenacting Mary & Joseph).
Mexico
Customer contacted ECC to replace their vehicle and the specialist replaced the customer’s motorcycle with the new 2025 Chevrolet Silverado.
State Farm Answers PRO203278: Vehicle replacement considerations
From Underwriting: We are unable to process the application recently received as additional information is needed. Please submit a revised NECHO application with the following: The following accident(s) appear on either the MVR for a driver or LHR and are not explained: 4/2/2023 unknown. Please contact the insured to secure: 1. Accident details; 2. The amount of damages incurred; 3. The name of the driver if the driver is listed as "unknown" in the LHR loss.
Quote & Bind > Quote or price > Enterprise Underwriting Reports (EUR) > LHR
In this cinematic holiday heart warmer, George Bailey receives a visit from an angel who helps him realize the importance of his own existence.
What is “It’s a Wonderful Life?”
Spotify has a playlist featuring 100 different versions of this holiday bop, which was originally written and recorded by 1980s Brit Pop duo Wham!
What is “Last Christmas”?
The smooth, candy-like hard frosting used to decorate sugar cookies goes by this regal name.
What is royal icing?
CCC bound an added vehicle for my insured's Krampus in NECHO as an antique/classic vehicle rating. The vehicle needed to be added in Policy Center not NECHO - it is not an antique/classic vehicle therefore the premium is totally incorrect.
State Farm Answers SVTSK200066: Add a private passenger auto in PolicyCenter prior to migration
North Pole-Frosty is upset with the specialist they were speaking with as the specialist continually placed them on hold and would not come back to the call. North Pole-Frosty stated that they called out the specialist for being rude and the specialist accused them of being rude. The customer feels the specialist was rude and unprofessional.
Customer Service > Communication style > Lack of sympathy or empathy > Rude Specialist – General
Customer Service > Communication style > Lack of sympathy or empathy > Rude Specialist – Specific
Customer Service > Phone/Chat Experience > Hold times > Excessive hold times
The role of Ebenezer Scrooch in 1992’s “A Muppet Christmas Carol” featured this two-time Academy Award-winning British actor.
Who is Michael Caine?
It may sound like a composition from the Middle Ages, but this classic Christmas hymn appeared in 1843 and made its debut in 1847.
What is “O Holy Night”?
In this country, children leave boots in the window for good or bad treats.
Iceland