FDR 1
Evolve 1
Home Credit
Evolve 2
FDR 2
100
Name 5 things found on the BS screen
*sarah will approve your answer*
100
Before I can log into Evolve, what must I do everyday?
Log into the Firewall.
100
What is the name of the business that Home Credit has partnered with, to offer the Home Credit US credit card?
Sprint
100
Which server do we use when we access the Firewall?
Server Farm B - Omaha
100
What can we do with the NM SA1 screen?
Add or Remove a Status
200
Name the 4 commands to search for an account

CIS
AL
RP
RG

200
Which command button do we use to view transactions that are pending?
Statement
200
What is the word for putting yourself in someone else's shoes, and responding appropriately?
Empathy
200
Which Icon will we use to take a payment?
Pay by Phone
200
After selecting all programs, what is the name of the file I select to open FDR?
Bluezone 6.1
300
Which command will display the apr?
NM SA2
300

Evolve is split into two basic screens, what are their names?

Window Left
Composite
300
What does QTIP stand for?

Quit
Taking
It
Personal

300
When we cant complete something for the cardholder, we need to submit a request to our back office team. What is the name of this icon?
CIMS Workcase
300
NM CR, what is this used for?
Updating the fraud suspend strategy
400
What is the full command to view the CVV code?
cvv^accnt#^yymm(Expdte)^101
400
Which command button allows me to see a visual representation of payments made on the account?
Payment History
400
What is the name of your Operations Manager?
C.J. Allen
400
Which icon will display the mobile number?
Cardholder Maintenance
400
Which screen is used to verify security?
BS6
500
Which command displays the authorized users?
ANS
500
Where do I find the Product Type Code?
Pricing
500
What is the name of the bank that issues the Home Credit US credit card?
The Bank of Missouri
500
What will cross reference 3 tell us?
There is a previously reported lost or stolen credit card.
500
Which screen will we use to find the Product Type Code?
NM CC
M
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