Culture
The program offered by Home Depot to help associates with unexpected life events
What is the Homer Fund?
The District Manager of the Buffalo District
Who is Josh Shultz?
Four classes, updated every quarter, that the company is putting emphasis on.
What are focus classes?
The software used by associates to capture customer information for installers.
What is Service Connect?
What are power hours?
The associate volunteer program that helps out in-need individuals around the community, typically veterans
What is Team Depot?
The District Human Resources Manager (DHRM) of the Buffalo District
Who is Tracey Gordon?
The focus class used to provide illumination in a space.
What are light bulbs?
The consultation that occurs between a customer and the installer to determine accurate measurements prior to ordering product and selling the full installation.
What is a measure?
The acronym for online pickup orders.
What is BOPIS?
The semiannual bonus received by all Home Depot employees
What is Success Sharing
The District Asset Protection Manager (DAPM) of the Buffalo District
Who is Joe Bergquist?
The focus class used to provide a finished look to doors, windows, and walls.
What is moulding?
The company that installs floors for us.
What is ACS?
The Home Depot's customer service model.
What is GET?
The survey taken by associates to provide feedback on their leaders and the company.
What is the VOA?
Who is Dave Musen?
The focus class used by pros and homeowners to complete repairs.
What are hand tools?
The phone number you can call to access a window/door specialist.
What is #930?
The branch of Home Depot that handles appliance deliveries.
What is the MDO?
1978
What year was Home Depot founded?
The founders of the Home Depot.
Who are Bernie Marcus and Arthur Blank?
What are faucets?
The service provider for bath remodels.
Who is Rome Bath?
The name of the customer service survey.
What is LTSA?