WHAT SHOULD BE CHECKED IN PORTAL BEFORE ANY TYPE OF ADVANCE CAN BE MADE?
THE AVAILABLE CREDIT TO MAKE SURE THAT THE ACCOUNT IS NOT FROZEN.
100
WHAT MUST BE DONE ON EVERY CALL?
ODOC
200
WHAT IS REQUIRED IN ORDER TO ADD A NEW ACCOUNT TO PAY BILLS?
THE ACCOUNT NUMBER AND ROUTING NUMBER. NAVY FCU, ALASKA DISTRICT ENGINEER FCU, AND HERITAGE GROVE FCU INSTITUTIONS DO NOT ALLOW DEBITS FROM SAVINGS ACCOUNTS.
200
AFTER SUBMITTING A REVERSE PAYMENT AND DEPOSIT FUNDS WORK ITEM, WHAT IS THE TIME FRAME IN WHICH THE MEMBER CAN EXPECT TO RECEIVE THEIR FUNDS FOR AN INTERNAL AND EXTERNAL ACCOUNT?
INTERNAL ACCOUNT: 1-2 BUSINESS DAYS
EXTERNAL ACCOUNT: 3-5 BUSINESS DAYS
200
WHAT IS THE PROCESSING FEE FOR A SUBORDINATION REQUEST? IS THE FEE REFUNDABLE?
$100 NON-REFUNDABLE FEE
200
WHAT IS THE FASTEST METHOD TO ADVANCE FUNDS FROM A HELOC?
TO ADVANCE FUNDS FROM THE HELOC INTO A USAA DEPOSIT ACCOUNT, FUNDS ARE AVAILABLE IMMEDIATELY.
200
HOW MUCH INTEREST DOES A MEMBER HAVE TO PAY ON A HOME EQUITY ACCOUNT TO RECEIVE A 1098?
ANY AMOUNT ABOVE $600
300
WHAT IS THE SYSTEM AND MACRO THAT IS REQUIRED TO PROCESS A PAYMENT MADE BY A THIRD PARTY TO A HOME EQUITY ACCOUNT?
THE PAYMENT WOULD BE PROCESSED IN SESSION B AS AN ITOP PAYMENT.
300
WHAT IS THE ACTIVATION DATE FOR A DUE DATE CHANGE WORK ITEM?
THE ACTIVATION DATE IS 1 DAY AFTER THE DUE DATE.
300
WHEN IS THE ONLY TIME THAT CHANGES CAN BE MADE TO AN APPROVED SUBORDINATION REQUEST?
IF THE CHANGE THAT NEEDS TO BE MADE IS DUE TO A BANK ERROR.
300
WHAT IS THE MAXIMUM AMOUNT THAT A MSR CAN TRANSFER IN PORTAL IN ONE TRANSACTION?
$100,000. IF THE MEMBER REQUESTS A HIGHER ADVANCE THEN THE ADVANCE WILL HAVE TO BE PROCESSED IN 2 SEPARATE REQUESTS.
300
WHAT IS THE ACTIVATION DATE FOR A TEXAS PAYOFF QUOTE WORK ITEM?
4 BUSINESS DAYS PRIOR TO CLOSING DATE ON PAYOFF REQUIEST.
400
WHAT DO YOU TELL THE MEMBER WHO CALLS IN TO DETERMINE WHY HIS PAYMENT THAT WAS ON APP DID NOT POST TO HIS HELOC THAT HAS JUST ENTERED THE REPAYMENT PERIOD?
THAT ALL AUTOMATIC PAYMENTS ARE CANCELLED ONCE A HELOC GOES INTO THE REPAYMENT PERIOD. THE 60, 90, 180 DAY REPAYMENT PERIOD NOTICES ALSO STATE THAT THE AUTOMATIC PAYMENT WILL BE CANCELLED.
400
IF A MEMBER CALLS IN TO HAVE A RUSH RELEASE PROCESSED FOR A HOME EQUITY ACCOUNT THAT HAS BEEN CLOSED FOR OVER A YEAR, WHAT IS THE PROCESS AS A MSR?
TO SUBMIT A RUSH RELEASE WORK ITEM. THE TITLE SEARCH IS ONLY REQUIRED IF THE THIRD PARTY CALLS TO RUSH THE RELEASE.
400
WHAT IS REQUIRED IF THE FIRST MORTGAGE AMOUNT INCREASES?
A NEW SUBORDINATION REQUEST, SUPPORTING DOCUMENTATION, AND PROCESSING FEE.
400
HOW LONG DOES IT TAKE A MEMBER TO RECEIVE AN OFFICIAL CHECK ADVANCE?
REGULAR MAIL: 7-10 BUSINESS DAYS
OVERNIGHT DELIVERY: 1-2 BUSINESS DAYS
400
WHAT IS THE PROCESS TIME FOR AN INSURANCE CHECK TO BE ENDORSED ONCE ALL DOCUMENTATION IS RECEIVED?
3-5 BUSINESS DAYS
500
HOW CAN A THIRD PARTY MAKE A PAYMENT TO A HOME EQUITY ACCOUNT IF THEY WANT TO USE AN EXTERNAL DEPOSIT ACCOUNT?
THE ONLY WAY A PAYMENT CAN BE MADE IS IF THE THIRD PARTY SENDS IN A CHECK OR MAKES A WIRE TRANSFER TO THE HOME EQUITY ACCOUNT.
500
WHAT WORK ITEM SHOULD BE CREATED IF THE MEMBER HAS AN ACTIVE AND CURRENT HOME EQUITY ACCOUNT THAT IS NOT SHOWING IN PORTAL OR ON USAA.COM?
TRAILER MAINTENANCE WORK ITEM.
500
IS AN APPRAISAL NEEDED TO PROCESS A SUBORDINATION REQUEST?
AN APPRAISAL IS NOT NEEDED IF THE MEMBER'S NEW MORTGAGE LOAN WILL BE A VA IRRRL, FHA STREAMLINE, MHA, HAMP, HARP, OR HASP.
500
IF A MEMBER WANTS TO ADVANCE FUNDS FROM A HELOC INTO AN INVESTMENT ACCOUNT WHAT STEPS SHOULD BE TAKEN?
THE MEMBER WILL HAVE TO ADVANCE FUNDS INTO A DEPOSIT ACCOUNT. THEN FROM THE DEPOSIT ACCOUNT PLACE FUNDS INTO THE INVESTMENT ACCOUNT.
500
WHAT IS THE REFUND AMOUNT THAT THE MEMBER RECEIVES IF HE WAS CHARGED FOR FORCED PLACED INSURANCE BUT THERE WAS NO LAPSE IN COVERAGE?
THE MEMBER IS REFUNDED THE FUNDS THAT HE PAID FOR FORCED PLACE INSURANCE. USAA PAYS FOR THE POLICY IN FULL AND PLACES INSTALLMENT CHARGES ON THE MEMBER'S HOME EQUITY ACCOUNT. THE REFUND IS CREDITED AS A PRINCIPAL ONLY PAYMENT.