Orders & Documentation
What is must be entered at SOC that you get from the discharge paperwork?
What must be documented with PRN meds?
How soon must routine visits be completed?
What should you do BEFORE calling the office?
“I’m the personality hire of this branch”
Alexis
After SOC, what do you enter to get your plan of care orders pushed through?
When should vitals be taken?
Every Visit
What should you do if you can’t meet the 24-hour requirement?
Calling vs faxing, when do you call for POC orders vs. fax?
"Ohhh my lantttaaaa"
Angela
What type of visit is plotted on the calendar plotted at the end of an episode?
Recert (RN 02)
Most common PRN documentation mistake?
If you are assigned a wrong visit type what do you do?
Re-assign to office
Who do you call if a patient is a non-admit?
"I had a referral that I accepted that I couldn’t say no to"
Melissa
Why might you NOT be able to see a subsequent visit in your tablet?
Why are PRNs important for audits?
Biggest risk of delayed visits?
What do you do if you find out a patient is hospitalized?
“But did you document it?”
Jessica
What are the different order types?
Physician order, plan of care update
Patient using PRN daily, what’s your next step?
Why does the 24-hour window matter?
How often must a supervisory visit be completed for HHA?
“If you do it… just don’t tell us about it”
Jessica & Alexis