Random
Before each visit.
What is how frequently you should review orders and prior visit notes?
I see Physical Therapy advanced your weight bearing status.
What is being up to date about the treatment the patient is receiving?
This is explained at the onset of patients care so they know what to expect.
What is telling the patient what care and services they would receive?
1. Set up a night light in the bedroom.
2. Remove throw rugs.
3. Move the BSC to the other end of the bed.
What is setting up the home so the patient can move around safely.
Fill this out to recognize a co-worker for going above and beyond!
What is a Kudos?
I need to feel the back of the chair with my legs before I sit down.
What is teach back?
Rate your pain during wound care and after completion of wound care.
What is how often did this agency treat you gently?
This is done during the visit or prior to the next visit, usually the day before.
What keeping the patient informed about when the clinician would arrive?
Please gather all of your medications for the admission visit.
What is did someone talk to you about all the medications you were taking?
This can be used to assist in decreasing your documentation time, and giving your fingers a break.
What is NVOQ?
Your nurse told me that your doctor has not called back regarding your blood pressure.
What is the agency being up to date about the treatment?
Patient thanks you for not visiting while their grandchildren are present.
What is treating with courtesy and respect?
This is confirmed by use of the teach back method.
What is explaining things in a way that is easy to understand?
Patient tells you they are out of pain pills.
What is did the agency talk to you about your pain?
9 or 10.
What is the number we want as a rating for the agency?
Hi patient, I'm calling to see what your BP and weight reading this morning is as they were both elevated at yesterday's visit.
What is a Check-In call?
Patient comments how supplies are kept in a box and not left out in the open.
What is treating a patient with courtesy and respect?
Patient called the office, and it was confirmed the provider has signed the orders and the clinicians will be calling to schedule appointments.
What is the office providing the help/advice the patient needed?
The SHP survey asks the patient if we taught on these three specifics about their medications.
What are the purpose of their meds, when to take their meds, and the side effects of their meds?
Patient satisfaction surveys are mailed out around this time each month.
What is the 15th-18th of the month?
My manager let me know you called the office because your supplies had not arrived.
What is care coordination or resolving problems with the care you got through this agency.
Patient is able to describe how to call the office to speak to a manager although has not needed to.
What is the process if the patient has had a problem with the agency?
This scheduler called me back within an hour.
What is how long did it take to get the help/advice needed?
An assessment during and after treatments.
What is the assessment of pain.
Definitely.
What is what we want the patients to say about recommending our agency to family or friends if they needed home health care?