Payroll
The process of accessing your paystub and W-2...
What is through the email you have on file with HI and the password is the last four digits of your ss#.
You are caught by a train and will now be 15 minutes late to your client. The next step is...
What is to call the office so they can update your client on your ETA.
The Care Professional Manager at HI...
Who is Rebekah Bower - Director of Operations
Best practice when a bed bound client urinates or has a BM after you just changed their depend...
What is to be polite and change them again.
The laws that prohibit anyone from sharing client information...
What is HIPPA laws.
The process of claiming mileage...
What is through WellSky during clock-out process or email Becca.
Go over 25 miles.
___ hours notice for any call off.
What is 4 hours notice.
The person you call/email for scheduling updates, requested time off, or scheduling questions...
Who is Samantha Means
The protocol for a bedsore or mark/bruise on a client...
What is to report any findings to the office and fill out an incident report within 24 hours.
I have ___ hours to call the office back after receiving a phone call...
What is 3 hours.
The person whom you ask questions about a paycheck or paystub...
Who is Rebekah Bower
I am at my client's home and they told me to leave because I do not feel well. The mistake in this scenario is...
What is the client should never know you are ill. If you become ill on shift, call the office.
The person who receives expired certifications...
Who is Adrianna Young
Policy when a client falls when you were not on shift...
What is to call the office and fill out an incident report within 24hrs.
Reasons why the office may call you...
What is shift coverage, expired documentation, training classes, reviews, shadows, client updates, or schedule changes.
You receive $250 for this...
What is a Referral bonus (must work 40 hours for the company to receive the $250 bonus).
The policy if you NCNS to a client...
What is termination due to Client abandonment.
The importance of communicating with other care pro's during shift change for a client who receives 24/7 care is ...
What is to give them client updates, client changes, or specific tasks needing done for the next shift.
Things you can do for a client who sits for long periods of time...
What is to engage (life's journey), clean (Kitchen, bathrooms, bedrooms, porches), organize (pantry, papers, closets), & play games!
A training platform for care pros and office staff to educate and follow HI standards...
What is Empower
This is how you qualify for your performance review bonuses.
What is to complete all required Empower trainings, have limited call-offs, return phone calls within 3 hours, maintain respect and dignity for all clients, coworkers, and office staff.
The accepted documentation for an excused call off involving an illness...
What is a Doctor's note for self or family.
HI uniform consists of...
What is scrubs, HI shirt, closed toed shoes, name tag, and clean/professional appearance.
This is how you know when your client was last bathed...
What is to check the logs and call the office.
I have an idea (to better the business, help my client, help another care pro, an activity for all clients)! I should...
What is to call the office and express all of your ideas. We would love your input.
PTO hours for full time and PTO hours for part time is...
What is a part-time employee receives 20 hours or a full-time employee receives 40 hours.
your PTO is located on your paystubs.
Appropriate protocol for calling off of a shift...
What is, speaking with a LIVE person, & giving the office 4 hours or more notice, and providing any documentation needed for an excused absence.
I have an issue with a care pro and/or office staff member. I should...
What is to report any care pro issue to the office immediately and for any issue with an office member speak to whomever you feel most comfortable talking to.
Frequency of emptying a catheter during a shift...
What is every 2-3 hours.
The reason we are unable to add clients as a friend on Facebook...
What is we cannot share our personal life with the client or their family.
The difference between using PTO and using a paid sick day.
What is PTO is only given upon a 2 week notice and a paid sick day is given upon a submitted doctor's note.
Calling 317-888-4300 and pressing 4 after office hours...
What is the protocol for clocking in and out after hours.
The app that allows you to view your schedule and the client Care Plans...
What is WellSky
Important factors in the Care Plan that you need to know for every client...
What is their diagnoses, their daily routine, likes & dislikes, the skill set to perform any duties under HI for the client.
I no longer want to work with the client on my schedule. I should...
What is to call the office to let them know why, and understand that I will have to work with them for a maximum of two weeks.
Define deferred savings.
What is the deferred savings on your paystubs are a benefit from Home Instead. Home Instead is matching 3% of your weekly checks and putting it into a deferred savings account for you.
Protocol for being on call...
What is having your phone on loud, being ready at all times, quick arrival to shift, confident in all skills, and cannot refuse shift.
Risks for care pro stress (Name 2)...
What is burnout, lack of sleep, or lack of knowledge
Your client's dog urinates and has a BM on the carpet. You should...
What is clean it to the best of your ability.
The purpose of a WellSky message...
What is to inform or get information to you quickly.
The pay period for one week of work.
What is Sun-Sat.
The eight terminable offenses are...
What is Substance abuse, client abuse, NCNS, HIPPA, not reporting of contagious infections, misuse of social media, theft, and sexual harassment.
Define the reason shadow shifts are important for the new Care Pro and Client...
What is learning client routines, skills needed, and providing a smooth transition for both client and care pro.
I do not feel confident or skilled enough to care for my client. I should...
What is to call the office and ask for help.
Describe what the "mint on the pillow" means to you...
All answers apply