Business Partners
I'm the heartbeat of the Store
What is COS
You use me to research orders and get to "Know" customers.
What is HOME.
How often should you check your Salesforce Inbox?
What is 2-3 times daily
HDE project are a great example of what program?
What is SF&I - Sell, Furnish, and Install
You received a formal "No" and now you must send me.
What is a Denial Letter
Some call me the General Manager
What is Store Manager
I'm helpful when finding Service Provider's information.
What is ICON.
Best practice is to follow-up with a customer with in what timeframe?
What is 48 hours.
Door installation initated by the COS is considered a what?
What is F&I - Furnish and Install
What is a Counter Offer Letter.
I'm the manager you'll email when the Service Provider has a workmanship concern.
What is DSM.
I'm almost out, but I my job is to provide order details, you can also do a markdown here
What is ESVS.
If your resolution is a "No" to the customer, prepare to to what?
What is prepare to get a formal denial.
A customer purchased a countertop, but we aren't installing it, just delivering, what am I?
What is Furnish and Deliver - F&D
I'm the Team that creates the letters
What is OST.
My right-hand pal is the COS, we both have a hand in special orders and installations
What is Specialty ASM.
I'm new and have a host of information. You can search for just about anything except a Job number
What is Order Up
Should you follow up with your cusotmer, even if there is no update?
What is Yes.
There are two ways to get this install program - In-stock Items or Special Orders. What am I?
What is F - Furnish.
I'm the letter that's drafted if the concession is less than $500.
What is an Accommodation Letter.
I'm the Manager of several stores
What is DM.
I'm the system that you can Only Read, I hold information for up to 15 years.
What is Purge
How much time should you allow your business partners to follow up before you escalate it?
What is 48 hours.
A kitchen remodel is a great example of what program?
What is I - Installation
I'm the most common letter drafted
What is the SRA.