Customer Service
Delegation
Quality & Retention
wild card
Initiatives
100
What does NPS stand for
What is Net Promoter Score
100
define delegation
What is assigning tasks effectively to others while maintaining responsibility for results
100
what is the goal for growth penetration?
What is 20% by 2020
100
who must approve all employee CA
What is HR
100
Name 2 of the FMC Expected Behaviors on the employee card given out this year-hint: it spells Fresenius
What is Foster teamwork, Role model, Empower, Support, Embrace, Never-ending accountability, Instill urgency, uphold commitment, succeed together
200
What is the Region's average
What is 73%
200
what is the pitfall to avoid in delegating
What is reverse delegation
200
what is an acceptable reason for pt loss?
What is transplant or regain function
200
what program does FMC have in place to improve staff satisfaction & engagement?
What is UCAP
200
what is the mission statement
What is We deliver superior care that improves the quality of life of every pt, every day, setting the standard by which others in the industry are judged
300
our NPS score is based on what question?
What is How likely are you to recommend Fresenius Medical Care to a friend or colleague?
300
name 3 reasons why you should delegate
What is effective use of time/ effective leader/ build team confidence/ efficient use of people /growth for employees/ develop your replacement/ empower team/ motivate others
300
What was the ultra score goal for PD in 2015?
What is 350
300
what is required to be signed on all employees annually
What is vaccines, labs, job description
300
How long does the surveyor allow you to come up with the required entrance information
What is 30 minutes
400
The "passives" are those who score the question ______ and have had at least 1 bad experience they base this from
What is 7-8
400
Name the 4 steps in the manager process for delegation
What is planning, organizing, motivating, controlling
400
what is the hosp days / pt year goal per pt
What is <3.1 per pt year
400
for our emergency preparedness plan; pts should have how much supplies on hand
What is 2 weeks
400
where (pathway) can you find extra training on management skills
What is FMC4me...training & education....center for leadership & development
500
FMC Healthcare as a Nation scored what on the NPS score?
what is 55%
500
list 3 tasks that ONLY you can do
What is personnel issues confidential matters / crisis situations/ policy enforcing
500
How many months does peritonitis hit your QSR
What is 24 months
500
what is the FMCRX goal for participation
What is 50%
500
what initiative involves the SW but intent is to improve quality
What is SW Intensive
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