Inside
Total ULP
HVAC
Random
Competitor
100
Up to how much do we cover for the TOTAL ULP?
$26,500
100
What all does HVAC cover?
-Furnace
-Central AC
-Water Heater
-Boiler
-Heat Pump
100
If a customer mentions they already have Homeowners Insurance, do you still pitch Home Warranty?
Yes. Home Warranty is NOT a replacement for Homeowners Insurance. Standard Homeowners Insurance often covers physical structure, personal belongings, liability protection, and additional living expenses.
100
Name two competitors you often see on a utility bill.
-ESP
-Homeserve USA
200
What four lines are covered when a customer signs up for Inside Utility Line Protection?
Gas, Electric, Water and Sewer lines. 
200
Up to how much do we cover for inside Sewer lines?
$2,000
200
Does HVAC cover appliances such as refrigerators?
No. HVAC covers central AC, water heater, boiler, heat pump, and furnace. 


200
What is the average amount of a utility line claim? 
$450-$500
200
For $24.95, ESP covers all utility lines except what line?

For $24.95, ESP covers all utility lines except the outside electric. IGS covers all of the same lines INCLUDING the outside electric for $14.95.

300
How much is the Inside ULP currently?
$7.50
300
Is there a deductible for IGS ULP?
No
300
How would you respond if a customer says "I just got my furnace replaced."
Answers may vary.

So you had to unfortunately experience issues with your furnace and you now know how much of a pain it is to go through. Moving forward, you won't have to deal with that ever again while having the HVAC protection. 
300
How many days does it take for our Total ULP for $14.95 to go in effect?
15 days
300

Can you purchase utility line protection a la carte with a competitor such as ESP or CSP?

Yes. Competitors offer a la carte utility line protection. However, the customer will end up paying more as opposed to bundling with IGS.


Example - ESP offers $9.95 for just an outside sewer line, $4.95 for an inside electrical line, and $4.95 for inside gas line. Together it is $19.85 for only three lines.

400

How much does it cover up to for the outside sewer line?

The Inside Utility Line Protection does not cover any outside sewer lines. 

400
What does the Total ULP offer that Columbia Service Parters (CSP) doesn't?
Total ULP with IGS offers all inside and outside gas, electric, water and sewer lines. CSP only offers outside sewer, water, gas, and inside gas line coverage.
400
It takes ___ days for your utility lines to be protected from any damages from tree roots with our utility line protection.
180 days
400
If you were to see ESP Protection on a utility bill for $14.95, how would you explain to the customer that our Total ULP coverage for $14.95 is more beneficial?
The ESP Protection plan for $14.95 only covers Outside Sewer and Outside Water lines. The Total ULP with IGS for $14.95 covers all four utility lines inside and out of the home.
500
Compared to ESP, name one way our ULTIMATE ULP for $14.95 is more beneficial.
ESP has a $15.00/$45.00 Service Call Fee
IGS ULP has a $0.00 Service Call Fee
500
Up to how much coverage do we offer for Heat Pump?
Up to $2,000
500
Give an easy way to pitch our COMPLETE to a customer.
Answers may vary..

-If you are switching a customer from a lower rate, you can use the customers savings to go towards the complete. 

-The complete comes up to about $1.13 a day to be covered.

500
What are some things IGS home warranty covers that Homeserve USA does NOT cover?
IGS covers inside water and sewer lines and the boiler with the COMPLETE or HVAC. Homeserve does not.
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