HubSpot/Asana
The page our tenant, vendor, and owners can access to submit a HubSpot ticket
Get help or home365.co/help
What login credentials do you use to access the portal?
phone number
The site that tenants' visits to access the login page through their web browser
An owner can have this person listed on the owner card that can also check the portal
Contact person
The site used to address bugs across the Home365 Platform
What is Asana?
If a tenant should not be auto renewed you can disable this feature where?
The property Card- Renewal section
A payment option using the tenants routing and account number
What is ACH?
An on-demand owner has this amount of time to review/approve/pause a project
48 hours
What are the hours of livechat?
9am ET- 8pm ET
The application status of a lead that has not finalized the application or paid the fee
What is an Interested prospect?
What should a tenant submit if they are experiencing a maintenance issue at their property?
Project
The three ways an owner can communicate with us through the portal include: Get help tab, live chat, and for escalations or time sensitive issues connect with us through
The Metro manager/director link (meet with me)
The four statuses of a HubSpot service Ticket?
What are - New, waiting on tenant/owner/pro, waiting on us, and closed
Utiliy bills, taxes, management fees, and rental license fees are some examples found on this page.
What is the bills page?
An action the Metro Director or supervisor can select to release funds to the owner at any time if there are available funds
What is owner draw
The five manager portal statuses of a future tenant during the leasing process
1. Awaiting holding deposit
2. Add lease details
3. Awaiting Signatures
4. Awaiting Pro-rated payment
5. Awaiting Move-in
The Renewal notice status starts at day what in the portal? Hint it will send the renewal details to the owner portal starting on this day
Day 90
An owner report that allows them to see their income and expenses for a calendar year
What is annual view report