Products 1
Who is eligible for Homeserve Plans?
Homeowners, Type of Home, Responsible for Repairs, Pre-existing conditions
What plan covers the following:
* Replaces sections of natural gas supply line
* Repairs/replaces gas safety shutoff valve
* Repairs sections of pipe to your furnace
Gas Line Protection
Fill in the blank: "All product information should be ________ provided"
Accurately
What is the Ensura system used for?
To Maintain our customer, policy and billing information
12 for 12 w/ MD Partners only, Bank Account, On Bill and Off Bill are examples of what?
Payment options
Name the benefits of Homeserve Protection Plans
* 24/7 Repair Hotline
* Local Licensed Technicians
* $0 Deductibles
* One Yr. guarantee on all covered repairs
Broken light switches, faulty wiring to wall lights, faulty wiring to exhaust fan and faulty or damaged GFCI outlets are covered under what plan?
Interior Electrical Protection
Permission to Record, Qualifying Questions and Scripting for Billing/Upselling are examples of what?
Disclosures
What is the Ensura Login Group?
hsus
On Bill will always _________
Off Bill has the option to ________
Auto Renew
Name as many items covered with the Water Service Line Protection as you can? (at least 4 to win points)
Excavation to expose pipe, Pipe replacement or repair, Repair or replacement of seals & joints, Unblocking, Fitting external valves, Fusing, Welding, Pipe cutting, Backfilling of areas disturbed by repairs, Locating the leak, Restoration of your pavement/yard/landscaping disturbed or excavated as part of a covered repair on your property
Name three items covered under the Exterior Electrical Protection Plan.
*Weatherhead
*Insulator
*Riser
*Meter base
*Service entrance conductor
The agent must verify this information with off-bill customers for billing verification
last four of the card and expiration date (credit/debit)
last four of account number (checking account)
What are two ways you can look up the customer profile in Ensura?
Using the customer reference number and building #/zip code
*Plumbing & Drainage
*Complete Coverage
*Water Service Line Plus
*Complete Exterior Line coverage
Exterior Sewer/Septic Line Protection covers what? (name at least 4 items to win points)
Locating the blockage or collapse, Excavation to expose pipe, Pipe replacement or repair, Repair or replacements of seals and joints, Unblocking, Fitting external valves, Fusing, Welding, Pipe cutting, Backfilling of areas disturbed by repairs, Restoration of pavement/yard/landscaping disturbed or excavated as part of a covered repair on your property.
True or False: Pilots and thermocouples are not covered under the Heating System Repair.
False: It is covered by this plan
You must receive a clear _____ to the questions " Do you understand these terms and conditions as I have explained them?
affirmative
What tab allows you to view any documentation, excluding and mailed offers for new coverage? This tab also allow you to reprint documents to send to customers.
Print History
How would you quote the following price to a customer: Your payment will be $3.39 per month.
You would say "Three dollars and thirty-nine cents". You would not say "Three thirty-nine".
TRUE OR FALSE: Interior Plumbing & Drainage covers the following:
*Leaking wax seal, Blocked drain, gutter replacement, leaking roof, cows flying through the air due to tornados, Leaking or burst interior water pipe
FALSE: This plan does not cover gutter replacement, leaking roofs or COWS FLYING THROUGH THE AIR DUE TO TORNADOS : )
True/False: Cooling System Repair covers fan controls, relays, filter dryer and window air conditioning units.
False - it does not cover air conditioner window units.
Give three examples of what can cause a sale to either be canceled or scheduled to be called back.
*Agent did not speak with the person who makes the purchasing decisions
*Customer does not truly understand that they are enrolling in the coverage
*Customer does not understand how they will be charged
DAILY DOUBLE: Explain the following Ensura Color Coding:
*Light Blue
*No Highlight
*Olive
*Green
*Dark blue
*Red
*Light Blue: Started (Coverage is active)
*No Highlight: Has been renewed
*Olive: 12 for 12 - Cx is in 30 day review
*Green: Lapsed
*Dark Blue: Cancelled
*Red: Suspended or Expired.
What is the HomeServe Streamline One system used for?
As a reference/resource guide