Proper Protocols
The correct way to call-in sick for a shift
What is call the store and speak with the supervisor on shift
What is 70
Iced coffee is filled to this line
What is the 3rd line
The syrup used in a chai tea latte
What is cane syrup
The weekend afternoon (12-5pm) DT standard time
What is 42.5 seconds
You get sent on break and follow these steps
What are wipe tables, do a load of dishes, & then punch out
You dropped 3 pieces of bacon on the floor. How much does that cost?
What is $1.50 ($0.50 per piece)
FIFO stands for what
What is first in, first out
Freshly cracked eggs are good for this length of time
What is 50 minutes
The length of time original blend & steeped tea are good for
What is 20 minutes
The last step of proper handwashing
What is use your paper towel to turn off the water
This percent of our business comes through the drive thru
What is 65%
The top priority at any time of day
What are the customers
What is 5 pieces
The types of drinks you must pay for at our staff discount rate
What are pre-bottled beverages, frozen drinks, & espresso drinks
What is acknowledge the customer and let them know someone will serve them in a moment
The amount of iced Capps given away each year due to over portioning
What is 988 ($2880 worth of iced capps)
Use this acronym to start a customers visit off on the right note
What is SET. Smile, eye contact, and thank you
Order of operations to make a coffee
What is sugar, dairy, coffee, stir, marked lid
The weekday morning (6-10am) DT standard time
What is 25 seconds
Essential practice to maintain store cleanliness during your shift
What is always clean up after yourself
The number of pots of coffee wasted during the month of October
What is 628.5
An effective order taking technique in slow periods to allow extra time for preparation
What is stalling at the speaker
A loaded veggie bowl gets this much rice with this scoop
What is 4 level beige scoops
Percent completion rate for all hourly temperature logs
What is 90%