HOOT Jeopardy

Locate The Article

100

Locate the Hoot article for the Quick Reference Guide.

KA-02342

200

Locate the HOOT article for a Verification of Mortgage.

KA-01766

300

What is the HOOT article that shows how to calculate daily and monthly interest?

KA-02043

400

Locate the HOOT article for removing force-placed escrow as a one time courtesy.

KA-06068

500

When a clients phone number is blocked in iAssist, locate the HOOT article that walks you through unblocking it. 

KA-01965

Payments

100

True or False: If a client submits a refund request (for a payment) and its processing-we cannot cancel their request if they change their mind.

True.

Cancelling Payment Refund Requests:

• Clients who ask to cancel a refund request must be informed that cancellations are not possible.
• Refunds will proceed as originally requested.
• Clients may need to make a new payment(s) to cover the monthly installment and/or any unfunded refunds.
• KA-01806

200

What is the timing for a second attempt to occur?

• Timing for 2nd attempt depends on client's bank, but is usually within 15 business days.
• KA-02802

300

True of False: LATE FEE- If the 16th falls on a Saturday, The client has until Monday to make the payment without a fee assessed.

True- 

• Late fees will be assessed the following business day if the grace period ends on a holiday or weekend.

KA-01707

400

What is the turnaround time for payments to be withdrawn from the clients bank account?

• Turnaround time for payments to withdraw from client’s bank is within 4 business days and is dependent on client’s banking institution.

KA-01645

500

What is the swift code for a client to make an international wire payment?

CHASUS33XXX

KA-01647

Escrow

100

What is deferred escrow?

Deferred escrow balances typically occur when:

• short payments are received; or
• shortage is included in the Proof of Claim on a BK accounts and repaid by the trustee over the course of the Bankruptcy.

KA-01173

200

We will not issue a surplus check if the overage was less than $__.

$50

KA-06078

300

LPI- How many letters do we sent to the client requesting insurance information before we lender place? Over how many calendar days?

The servicer sends 2 letters to the client over 45 calendar days requesting insurance before applying LPI. 

KA-01326

400

How many business days for us to mail a client a reissued escrow refund check? (Not including mail time)

• Checks will be stopped and reissued within 5 business days.

KA-06076

500

What are the steps to take when a client wants to add insurance to escrow? (Hint: there are 4 steps)

1.  Confirm the client has current insurance coverage.

2.  Verify the insurance carrier and effective dates of coverage on the Declarations Page.

3.  Instruct the client to pay the current premium, if possible.

4.  Refer to table below:

can pay the current premium due

request copies of:

• Declarations Page;
• paid receipt, or front & back of canceled check; and
• written request (including documents listed above) to begin escrowing for all future premiums.
• cannot pay the current premium due (policy not yet expired)request copies of:
  • premium notice;
  • Declarations Page; and
  • written request to begin escrowing for all future premiums. 
• KA-02462
  

Codes

100

What is the code used when the client wants to pay their shortage in full?

EASP

200

What code will be on a loan if the tax bill is a late release?

TXLR Late Release/Extended ELD

KA-01221 

300

What is the code for a promise to pay?

PTPY

KA-01950

400

What is the code used for requesting an escrow analysis if a team member is unable to complete one in iAssist?

CSEA 

KA-03470

500

What is the comment code used for discussing basic escrow inquiries with client, including stop pay / reissue request notes?

ESRW

KA-01221

MISC

100

What day of the month is credit reporting sent to the credit bureaus?

The 1st of the month

KA-01314

200

CEMA loans are only available in what state?

New York

KA-02027

300

How many calendar days can lien releases take to process?

• Lien Releases are submitted for properties within 10 to 90 calendar days of having balance of zero.

KA-01415

400

What system would you use to reissue an escrow refund check?

CS SharePoint

KA-06076 

500

What is the email we provide clients when they need to send us documentation? RKT only.

[e-mail] 

KA-02342