Penalties
This is the fee you charge per each ticket when you're refunding a ticket.
What is the cancellation fee?
Jessie booked a nonrefundable hotel room for 4 nights for $600, but they decided they didn't want to stay the last night. Vendor has approved a partial refund of 1 night. This is the refund amount.
What is $150?
These are the taxes that needs to be entered in your international worksheet when there is a US segment left on the reservation.
What is XF and AY?
This is the advisory you read when you are about to cancel a reservation.
What is “Mr. / Mrs. [Insert Customer Name], please note that once the reservation is cancelled it can't be undone and rebooking will be subject to current rates and availability.”
You charge this when there are two different FBCs with two different penalties within the rules.
What is the strictest penalty?
This is the only time you should cancel a component for a full refund.
What is a promised refund?
This is where you can find the base fare.
What is the fare calculation ladder?
This is the queue that the PNR goes to when requesting for refund.
What is queue 35?
This is the place you charge the cardmember for the cancellation penalty.
What is the accounting tab?
There is a partial refund reflecting in Travcom. This is how you would process that refund that is received.
What is opening an SCP ticket to CCM triage?
There is a $300 YQ tax in your fare calculation ladder. There is also a $20 YR tax. This is the total amount you should enter in the worksheet.
What is $320?
There are 2 segments in HX status on the PNR. This is the correct approach to avoid a debit memo.
What is clearing the HX segments?
This is the command you use to convert currencies in Worldspan. In this example, the rules state that the fee is INR23000, but it needs to be converted to USD.
What is 4C@INR/23000?
Joe paid 45,000 Chase UTR points. He now has a partial refund of 13,000 UTR points. When components are cancelled, this button allows you duplicate the component to collect the 32,000 UTR points that are due.
What is the copy order button?
Chelsea booked a 5-night stay for $919.64, but she decided not to go. The vendor declined to provide a full refund, so there is a penalty for 2-night fee for cancellation. This is your penalty.
What is $367.85?
Peter calls to cancel a refundable partially used Turkish Airlines flight. These are the nonrefundable taxes.
What are the YQ and YR taxes?
This is who you call when you are unsure about what penalty you should collect.
Who is the airline/vendor?
Cassie calls on Thursday at 4:30 PM MST to cancel her Emirates ticket, which was ticketed on Wednesday at 1:00 AM MST. This is the script you would run to process this request successfully.
What is the void script?
You are unable to find the fare breakdown in the ETR and it states BT/IT where the base fare normally is. This is the command you use to find the base fare.
What is 4*?
This is the command you use to price the partially unused segments using historical fares.
What is 4P#T(date of issuance)?