Outsourcing In The Digital Age
What is defined as the application of organized knowledge and skills in the form of devices, medicines, vaccines, procedures, and systems developed to solve a health problem and improve quality of life?
Health-tech
______ is when you recognize and acknowledge someone's feelings, but you're not able to feel what they're going through.
Sympathy
Both Slack and Notion count with a private space for the clients, where they can securely share information. These spaces are called ________
Workspace
Does this phrase show empathy or sympathy?
"I can see why you're feeling that way. I would feel the same way if I were in your situation."
Empathy
Mention at least 3 E-Commerce platforms and 3 vendors.
E-Commerce
Some types of Fintech are related to:
Personal Financial Management, Lending and, Embedded Finance.
True or False?
True
Harry Gordon Selfridge, an American retail magnate who founded the famous London department store, Selfridges. In 1909, coined the slogan ...
"The customer is always right"
Can Google Workspace apps be linked to Slack? provide at least 2 examples
Google Drive, Google Calendar, Google Meet, Google Tasks, Google Docs, Google Sheets, and Google Slides.
Mention the Social Media Best Practices:
Protect sensitive information
Personalize
Be mindful of the time
Brand tone
AncestryDNA is a Fintech, E-commerce, or Health-tech vendor?
Health-tech
Customer Service only happens after a purchase has been made and responds to a specific event.
True or False
False
As a critical reader, you should reflect on:
What the text says,
What the text describes,
Interpretation of the text.
What's the difference between the command @here and @channel on Slack?
The @here command lets you grab the attention of team members in a channel who are currently active. The @channel command, on the other hand, will send a message to all team members of the channel, whether they are currently signed in and active or not.
Mention at least 5 Emails and Chats Best practice
Write in a friendly tone
Use proper grammar
Respond responsibly
Offer Assistance
Companies Guidelines
Companies Guidelines
Positive Positioning
Inclusive Language
It's an activity that involves purchasing items on a seller’s website via credit or debit card and having the item delivered to your home.
Online Shopping
Businesses conduct transactions with public administration or government bodies, such as an ammunition manufacturer selling to the U.S. Army.
This B2A exists within Fintech. True or False?
False
SQ3R stands for:
Skim, Question, Read, Recall, Review
What is the name of the client's manual where you can find all the details of the client and where can this be found?
This manual is the Playbook and it can be found in the client's workspace in Notion.
Mention at least 4 Social Media Best Practice
Protect sensitive information
Personalize
Be mindful of the time
Brand tone
Inclusive Language
It can be wholesale, drop shipping, subscription services, digital products and services as well as physical products.
E-commerce
Is the buying and selling of goods and services, or the transmitting of funds or data, over an electronic network, primarily the Internet.
E-commerce
Refers to a single event when a customer reaches out for help and support during this journey.
Customer Service
Whenever in doubt regarding any procedure I just have to ask the client for help in the client' Slack workspace.
True or False?
FALSE!!
We must always reach out to the Playbooks, our team members, and leads first.
Do you need to reply to every public comment on social media done by a customer?
Nop
Mention at least 4 types of Fintech
Banking
Payments
Personal Financial Management
Wealth
Lending
Embedded Finance