CBS
What subsystem holds customer's personal information?
CIF Subsystem
What account do we refer to as a "second chance" account?
Fresh Start Checking
What does CIF stand for?
Customer Information File
What is the difference between the codes DD and SV?
DD = Checking
SV = Savings
What do we use the Transaction Subsystem for?
Searching customer Checking, Savings, and Loan accounts
What is the monthly fee for a Basic Checking account?
$5 monthly fee
In the CIF Subsystem, we can search for a customers using Sequence by 7 and Sequence by 1. What does each one stand for?
7 = Full SSN
1 = Short name (Last, First)
Are all of our Horizon branches open according to the website?
Yes, all branches are open
What does IB stand for?
Internet Banking
What subsystem do we use to work with debit cards?
Value Added Products subsystem
At what age does an individual in a Student Checking account get access to regular ATM and POS limits?
18 years old
Can you name at least 3 different maintenances that are completed in the CIF Subsystem?
- Physical Address Changes
- Email Address Changes
- Phone Number Changes
- Security Word Changes
Where do customers go on our Horizon website to search for a bank near them?
"Locations" tab
What is the difference between code SOW and JOF?
SOW is a sole owner account and JOF is the primary account holder in a joint account
When you see code 5 in CBS, this usually stands for what?
5 = Display
When you think about $2,500, what type of account comes to mind? Why?
Interest Checking
- Minimum balance of $2,500
- $2,500 balance waives $3 paper statement fee
- Interest earned on balances of $2,500 or more
In what section in the CIF Subsystem do we make maintenance changes for customers?
Work with Customer section
What does code 116 stand for?
55+ Interest Checking account
What 2 things do we use the FTM subsystem for?
Researching ACH transactions and creating BTEs
I am a new Michigan City resident who is looking for a new bank account. My husband is retired and we have 4 grandchildren to watch over. We tend to be huge money savers and prefer to hold paper statements. What account would you recommend me and why?
55+ Interest Checking account.
- Free paper statements with a minimum balance of $500
- $0 monthly fee and $0 minimum balance
- Earns interest
In the Work with Customers section in the CIF Subsystem, what code do you use to view all account relationships with a customer?
14 = Work with Accounts
If I wanted to apply for a Horizon account online, how would you direct me?
At the Horizon website, go to the "Personal" tab and choose "Checking" or "Savings". Our products will show below and an "Open Now" option will direct you to the application process.
A customer has been in a 135 account for 12 months, but has recently decided to make a change into a 197 account. What account was he currently in and what account is he changing to?
He is currently in an Interest Checking and he is switching to a Basic Checking