Q2
RESPECT
QUEST
Recovery Steps
Potpourri
100
Quality Quest
What is Q2!
100
Lend a hand without being asked.
What is R- Respect
100
Your last words
What is Thanks!
100
Do this only once!
What is Apologize
100
What year did Hornblower start doing business?
What is 1980
200
Our Voyage
What is We Create Amazing Experiences
200
Have Fun!
What is T - Teamwork!
200
Doing this will increase confidence and trust
What is making eye contact.
200
Offer__________ and Solve ____________
What is Offer Choices and Solve the Problem
200
The largest dining yacht on the West Coast
What is the San Francisco Belle
300
Name the two types of Guests
What are Internal and External Guests
300
Continually Improve
What is E - Exceed
300
8 & 4
What is Smile and Speak
300
What kind of attitude should you present when taking recovery steps?
What is Positive
300
Number of dining vessels that Hornblower has in Northern California (not including the FSR)
What is 7.
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