SERVICE CHARACTERISTIC
ARGUMENTED SERVICE
OPERATION MANAGEMENT
GN
GOT
100
5
How many of distinctive service characteristics do we have?
100
producing, marketing and consuming
Which are the most essential cornerstones in developing service product management models?
100
- Monitor, guide, control employees behaviour - More sufficent - Simplify, substitutes
What are the pros/positives of technology in service design?
100
Washington D.C.
What is the capital of USA?
200
dissimilar
Heterogeneity is composed of dissimilar or similar parts?'
200
bundle of different services, tangibles and intangibles
How can we describe the service as a product?
200
- Design, management & improvement of processes through which products and services are delivered
What is Operation Management concerned with?
200
the monkey
What is the first being on the earth?
300
intangible
How can we call the service when we cannot smell it or touch it or hear it?
300
"core service" and "substantive service"
Which are the main categories of the package?
300
- Technology centred - Artefacts - Stardardisation - Efficiency
What is the operation perspective?
300
the sun
What is the center of the universe?
300
Winter is coming...
What is the 'logo' of the Starks?
400
Tanning salon
is considered as an inseparable service.
400
1. Developing the service concept 2. Developing a basic service package 3. Developing an augmented service offering 4. Managing perception (image and communication)
What are the steps that we should follow in order to manage the service offering?
400
- Human centred - Narratives - Variation - Experience
What is the design perspective?
400
8th March
In which day is the mother's day?
500
word-of-mouth
What is an essential point way of communication for market communication?
500
Rindfleischetikettierungsüberwachungsaufgabenübertragungsgesetz
Which is the longest word in the world’s vocabularies?
500
You don't know nothing, Jon Snow !!!!
What is the most knowledgeable phrase?
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