Growth
Should the HM attend the small local community event or prioritize making marketing bags for businesses?
Marketing bags
Should an HM plan the next team outing or plan or do stay interviews?
Stay interviews
Should the HM prioritize responding to the negative Google review or calling the NPS that was a 8?
Call the NPS that was an '8'
Name the 5 Ps
People, process, performance, product, PR
How often should an HM review their growth strategy action plan for results?
Each quarter
What is DMV market wide goal for COGS (%)?
12.5%
You're going to buy the team lunch today. How can this positively affect the customer experience?
How many times a week is it suggested to check the Hub?
Daily.
How many BPS do we want to grow YoY?
100 BPS
Should a HM prioritize inventory or the customer experience?
Cx. Inventory= cost control, Cx= growth
What does the 'VEG' stand for?
VEG Experience Guarantee.
After a CEC first 90 days, they should meet with the HM/OM for a _______ plan?
Growth.
Should the manager focus on a vegetarian+ visit or making goodie bags for LVT students?
How do you calculate how much $ we can spend on inventory?
Prior week revenue x 0.35%
Should the HM drive to the customers house to deliver a sympathy plant or have small talk with a customer who has been waiting for diagnostics?
Banter with customer.
A VEGgie wants to gain leadership experience. They aren't sure what resources VEG has. You can guide them to the _______ library?
LEAD.
How long on average does it take for brand awareness campaigns to be fruitful in generating business leads?
It can take up to a year to feel the impact, since it’s about building recognition and trust.
As a Hospital Manager, which COGS category on the P&L is the least within your control?
Cremation cost
What is the name of the Tableau report that allows us to review customer experience over the phone?
Google Audio Dashboard
Within the 5 P's, what is the VEG Product?