Hotels & Lodging
This department is responsible for checking guests in and out.
What is the Front Desk?
This employee takes orders and serves food in a restaurant.
What is a Server/Waiter/Waitress?
This person helps customers book flights, hotels, and vacations.
What is a Travel Agent?
This formal dinner event is often held for fundraising.
What is a Banquet?
This term is used for Disney Employees.
What are Cast Members?
This type of hotel offers budget-friendly rooms with limited services.
What is a Motel?
This document lists the food and drink options at a restaurant.
What is a Menu?
This industry includes hotels, restaurants, and tourism businesses.
What is the Hospitality Industry?
This person plans weddings, conferences, and parties.
What is an Event Planner?
This park is known for countries around the world.
What is Epcot?
This position cleans and prepares guest rooms.
What is Housekeeping?
This is the money left for goof service at a restaurant.
What is a Tip/Gratuity?
This document allows you to travel internationally.
What is a Passport?
This document lists the schedule of the event.
What is an Itinerary?
This phrase means creating magical moments for guests.
What is "Making Magic"?
This term refers to the price a guest pays per night for a room.
What is the Room Rate?
This department is responsible for preparing food in a hotel.
What is the Kitchen?
This term describes peak travel times, like summer or holidays.
What is High/Peak Season?
The maximum number of people a venue can safely hold.
What is Capacity?
This training program teaches new Cast Members about the company culture.
What is Traditions?
This term refers to when a hotel sells more rooms than it actually has available, expecting some guests to not show up.
What is Overbooking?
This allows a restaurant to serve alcoholic beverages.
What is a liquor license?
This term describes travel packages that include flights, hotels, and activities together.
What is an All-Inclusive Package?
Food prepared and served for large groups.
What is Catering?
This Disney Value emphasizes safety, courtesy, show, and efficiency.
What is the Four Keys?