6.2
a computer system that allows a hotel to manage the capabilities of the front office
property management system (pms)
used to anticipate future business performance based on the arrivals and departures
forecasting
the segment of the financial industry that governs the use of all electronic forms of payment
payment card industry (pci)
favorite gemstone
celestite
on average this many people die from choking on ballpoint pens per year
100
central reservation system (crs)
a measurement that will determine the number of agents that need to be scheduled based on the amount of occupied rooms
productivity standard
responsible for negotiating the contracts for corporate group business
sales department
favorite flowers
hydrangeas
the amount of ways can you combine change to make a dollar
293
technical platform that connects agents to airline reservation systems, car rentals, and hotels
global distribution system (gds)
represents guests who depart early from the hotel, prior to the date they were supposed to stay until
understay
a sales technique used to invite a guest to spend more time by buying an upgraded version of the product
upselling
favorite animals
mainecoon cats, snow leopards, & raccoons
the longest word you can type only using your left hand
stwerdesses
centrally located office for a brand that has a reservation staff that answers the toll free telephone number 24 hours per day
central reservation office (cro)
represents guests who extend their stay beyond the original reservation
overstay
keyless entry devices unlock
radio frequency identification (rfid) locks
favorite color
louis blue
most commonly misplaced items
remotes, phones, keys, and glasses
facilitates third party reservations
online travel agent (ota)
represents guests who walked into the hotel without a reservation and requested a room
stayover
during the departure stage, front desk agents can
offer to book a future reservation for the guest
favorite desserts
strawberry pretzel salad, apple pie, & brownies
the amount of muscles in a cat's ear
32