Hospitality & Tourism
The five reasons people may travel?
Business, Recreation, Visits to family and friends, Culture, & Health issues.
What are large, floating hotels that travel from destination to destination?
What happens in the front of the house and the back of the house?
Front of the house- The functional areas of the hotel where employees have direct contact with guests.
Back of the house- A staff-only area of the hotel, used for functional purposes: storage, breakrooms, offices, engineering, and maintenance.
What are the three variations of upgrading?
Upselling, Cross-Selling, and Suggestive Selling.
What are the three levels of guestroom keys?
Guestroom Key- Issues by front desl to open a guest doors.
Master Key- Opens all guestrooms in a single-lock mode only.
Emergency Key- Opens all guestrooms even when they are in double-lock mode.
What are the four segments of Hospitality?
Accommodations (Lodging), Transportation, Attractions, and Food and Beverage.
What is the type of lodging where guests are attending an event and likely spend most of their time at the property? Can be large or small as the number of guest attendees the property wishes to attract.
Conference and Convention Centers.
What are four key areas overseen property for the chief engineer or engineering manager?
Safety and Security, Legal and Regulatory Compliance, Service, and Cost Control.
What are the four types of specialty sales?
Group sales, Catered event sales, Meeting room sales, Convention/conference sales.
What is the formula for ROI?
ROI= Gain for investment - Cost of investment
_______________________________
Cost of investment
What are the items that give guests feelings of comfort, safety, and enjoyable experiences?
Intangible Services.
Which form of lodging is where amenities appeal to travelers staying longer than five days and who prefer less hotel and more apartment-like services?
Extended-Stay Hotels.
What are some Exterior Facilities?
Elevators, Exterior Walls, Foundations, Landscaping and Grounds, Pools, Roofs, Structural Frame, Utilities, and Windows and Doors.
What are the internet prospecting tools?
Online Lead Generation & Customer Relationship Management (CRM) Database.
What is Demographics and Physcographics?
Demographic- Age, gender, educational level, income, martial status, occupation, religion, family size etc.
Physcographics- Lifestyle choices and preferences of guests, what attracts them.
Diversity.
Which hotel is usually a private home that has been converted into a hotel business overnight? (Breakfast is always included in the room rate)
Bed & Breakfast Hotels.
What is the visual attractiveness of a building as seen from the sight?
Curb Appeal.
What is the role of the sales department?
Increase the business's bottom line, by locating, connecting and engaging guests to make a specific purchase of something.
Who is responsible for workplace safety?
Everyone's responsibility and prevention is the main goal of occupational safety.
What is a system or organization's primary, underlying framework or features?
Infrastructure.
Which hotels offer permanent or very long-term occupancy to guests who hotel living because of the amenities such as daily housekeeping service, concierge, and uniformed services?
Resident Hotels.
What are the three E's in Facilities Green Practices?
Economics, Environment, and Equity.
What are the responsibilities of the sales professional include?
- Present the products, goods, or services in a desirable way
- Answers questions and solve problems about the product, goods, or services
-Assist clients to select right-fit products, goods or services
- Make the SALE!
What is the safety Data Sheet?
The information that is required to be kept whenever ever there is a potential of being around hazardous chemicals.