Hotel operation
what is the main responsibility of front desk in Hotel?
Checking in and out guest and guest assistance.
The important skills for hospitality employees?
good communication and friendliness.
what does FIT stands for in tourism?
Free independent traveller.
What does F&B stand for?
Food and Beverage
entry-level position in a hotel that students often start with?
front desk agent, server, or housekeeping attendant
Housekeepers responsibility?
preparing and cleaning room for next guest.
what is guest recovery means?
resolving a complaint.
Which organization promotes responsible global tourism
United Nations World Tourism Organization
what does prix fixe menu?
set menu with a fixed price
What is the role of a concierge?
assisting guests with recommendations, reservations, and services
Department that manages accounts and payment is called?
Accounting.
what is hospitality golden rule?
greeting a guest within 30 seconds.
What is sustainable tourism
tourism that protects the environment, culture, and benefits locals
What does FIFO mean in restaurant management
First In, First Out
Which department manager oversees housekeeping, maintenance, and front office?
Rooms Division Manager
ADR stands for?
Average daily rate
one way to handle angry customers?
listen, apologize and offer solution.
difference between inbound and outbound tourism
inbound is visitors coming into a country and outbound is residents traveling abroad
role of a maître d’ in fine dining?
welcoming guests and managing seating/service flow
What is Event Management?
career path that involves planning meetings, conferences, and events
how star rating works?
Hotel rating system to determine quality.
what does the guest is always right means?
prioritizing guest satisfaction
Ecotourism focuses on what two main goals, what are they?
Environmental conservation and community benefit
what is “banquet service”?
large group meal service for events and conferences
What is the highest-ranking executive in a hotel called?
General Manager (GM)