Hospitality
What is tourism?
Travel for recreational, leisure, or business purposes
What factors will keep a customer coming back to a particular business?
Quality products, good prices, and attentive customer service
What is the primary role of a concierge in a hotel?
To assist guests with local recommendations, make arrangements, and handle various requests, creating a memorable stay.
What types of skills are required for the Tourism Industry?
Sales, marketing, and customer service
Name three reasons people travel.
Leisure/Fun (vacation, activities, sport), Visiting family and friends, and business
What is food and beverage?
Also known as the food service industry, it consists of businesses that prepare food for customers.
Give an example of a job that is indirectly affected by the hospitality industry.
Farmer (provide food to local restaurants/hotels), truck drivers (deliver food and supplies to hotels and restaurants), entertainers (hired to perform at resorts, cruise ships, concerts)
When people travel they spend on money on................?
hospitality (transportation (flights, trains, gas), accommodation (hotels, rentals), food and dining, activities and entertainment, shopping for souvenirs or necessities, and travel-related services like tours and travel insurance)
Name a hospitality company that started as a small business and became a big business.
McDonalds, Marriott Hotels, Hilton Hotels, Southwest Airlines, Starbucks, Disney