Hospitality
What is tourism?
Travel for recreational, leisure, or business purposes
What does the travel industry do?
Focuses on developing and promoting clients' travel arrangements, including trip planning.
What factors will keep a customer coming back to a particular business?
Quality products, good prices, and attentive customer service
What is the major function of the tourism industry?
To encourage people to travel.
What are the four types of travel?
Corporate, Leisure, Educational and Religious
What is the primary role of a concierge in a hotel?
To assist guests with local recommendations, make arrangements, and handle various requests, creating a memorable stay.
What types of skills are required for the Tourism Industry?
Sales, marketing, and customer service
What are the responsibility of travel agents.
Plan and sell transportation, accommodations, insurance, and other travel services.
What is food and beverage?
Also known as the food service industry, it consists of businesses that prepare food for customers.
Name a division of the hospitality industry that is increasingly popular.
Event Planning
Who and what types of jobs/occupations or establishments are a part of the tourism industry?
Travel agencies, tour operators, cruise companies, convention planners and visitor bureaus
What are two types of travelers?
Business and Leisure
Give an example of a job that is indirectly affected by the hospitality industry.
Farmer (provide food to local restaurants/hotels), truck drivers (deliver food and supplies to hotels and restaurants), entertainers (hired to perform at resorts, cruise ships, concerts)
When people travel they spend on money on................?
Transportation (flights, trains, gas), accommodation (hotels, rentals), food and dining, activities and entertainment, shopping for souvenirs, and travel-related services like tours and travel insurance)
What are the responsibilities of a reservation agent?
Assist customers with planning and booking reservations, including hotels, air travel, car rentals, and cruise packages
Which travelers are the most difficult to understand and why?
Leisure Travelers; people traveling for pleasure because each person has a different motivating factor.
Name a hospitality company that started as a small business and became a big business.
McDonalds, Marriott Hotels, Hilton Hotels, Southwest Airlines, Starbucks, Disney
How should an employee respond to a customers complaint?
Respond quickly, apologize, and provide a solution.