Hospitality
The relationship between guest and host.
Hospitality
Traveling for recreational, leisure and business purposes is known as __________________.
Tourism
Character traits, non-technical skills and interpersonal skills that allow a person to interact effectively with others
Soft Skills
Accommodations, a place to sleep for one or more nights (hotel, resort, hostel, campgrounds, motels)
Lodging
This skill helps hospitality workers explain information clearly.
Communication
How many sectors are there in the Hospitality industry?
Four sectors
What is the major function of the tourism industry?
To encourage people to travel.
A soft skill that means speaking clearly and directly with your team and guests
Communication
Travel for recreational, leisure of business purposes and the business of moving people place to place
Travel and Tourism
Greeting guests at the door is an example of this proactive behavior.
Hospitality
What are the four sectors of the Hospitality Industry?
Food and beverage, lodging, recreation and travel
Types of skills were recently practiced and discussed are required for the Tourism Industry.
Customer service
A soft skill that means calmly handling difficult situations, great appearance and showing up for work on time each day
Professionalism
Known as the foodservice industry, consist of businesses that prepare meals, snacks, and beverages for customers.
Food and Beverage
Solving guest problems calmly shows this important skill
Problem-solving
Tourism deals with why people travel; hospitality deals with this.
Meeting people's needs
Types of jobs/occupations or establishments that are a part of the travel & tourism industry
A. Hotels, Campgrounds, and Airbnb
B. Food Trucks, Cafeteria, and Restaurants
C. Travel agencies, tour operators, and cruise companies
D. Theme parks, water parks, and museums
C. Travel agencies, tour operators, and cruise companies
A soft skill that means to manage multiple responsibilities and to allocate time wisely
Multitasking
The segment of the hospitality and tourism industry focuses on activities that people do for enjoyment, rest, or relaxation
Recreation
What is a common goal among all sectors of the hospitality industry?
Great customer service
A positive attitude and friendly behavior are part of this essential hospitality skill.
Customer Service
Anyone traveling from away from home for reasons other than work are called ___________________.
Tourists
A soft skill that means working well with others, delegating tasks and helping to pick up the slack
Teamwork
The career in the lodging sector that is the face of the guest/customer
Front office staff
This customer service skill requires you to _____________ and not interrupt the customer.
Listen