World Destinations
What is the most visited city in the world?
Paris
What’s the recommended greeting when answering a hospitality business phone?
business name
What do you call a late-morning meal that combines breakfast and lunch?
Brunch
What’s the name of the person who helps guests with luggage?
Bellhop or Porter
What is the 3-letter code for the Toronto airport?
YYZ
Which African country is famous for its pyramids, sphinx, and the Nile River?
Egypt
What is the minimum number of times a guest area should be checked per shift?
once hourly
What is the most common allergen found in food service?
Peanuts
What’s the difference between a suite and a standard room?
suite has more space, possibly multiple rooms
what is a red-eye flight?
overnight flight
What natural wonder stretches over 2,300 km along Australia’s northeast coast?
The Great Barrier Reef
What does the acronym “LAST” stand for in customer service?
listen, apologize, solve, thank
What does “à la carte” mean?
food that can be ordered as separate items, rather than part of a set meal
What department is responsible for cleaning guest rooms and public areas?
Housekeeping
What's the main difference between a travel agent and a tour guide?
Agents book trips & guides lead travellers during their trip
What city is known as the "Venice of the North" due to its canals and historic architecture?
Amsterdam
What checklist is used by staff to check rooms before guest check-in?
room inspection checklist
What is “mise en place”?
A French term meaning "everything in its place"
What does ADR stand for in hotel management?
Average Daily Rate
What is the standard term for a travel agent’s commission from booking a flight or tour?
Booking fee
Which country is home to the ancient Incan city of Machu Picchu, a UNESCO World Heritage Site?
Peru
What is the common term for ensuring a consistent, high-quality guest experience across all departments?
Service standard
Name three roles in a restaurant kitchen
Chef, Sous Chef, Line Cook, Dishwasher, etc
What system is used to manage hotel reservations and guest profiles?
Property Management System
What type of transportation uses a fixed track and is often found in cities or between airports?
Light rail