Hotels
What department checks guests into a hotel?
Front Desk
Who usually takes a customer’s food order at a restaurant?
Server
Name TWO types of transportation tourists use when traveling.
Airplane, train, bus, car, cruise ship, or ferry.
Who cleans and prepares hotel rooms for arriving guests?
Housekeeping
What does FOH stand for in a restaurant?
Front of House
Name TWO things a travel agent should know about a customer before recommending a vacation.
Budget, travel dates, interests, number of travelers, preferred destinations, or special needs.
A guest arrives at 2 PM, but check-in isn’t until 3 PM and their room isn’t ready. Name ONE professional solution.
Politely explain the situation, check room availability, offer luggage storage, or suggest a comfortable place to wait.
Name TWO jobs that normally work in the back of a restaurant.
Chef, cook, prep cook, dishwasher, or kitchen manager.
Why wouldn’t a travel agent recommend the exact same vacation to a family with small children and a group of teenagers?
Because different travelers have different interests, needs, and preferences.
What is the job title of a hotel employee who helps guests arrange restaurant reservations, transportation, and activities?
Concierge
A customer orders a burger with NO onions, but it arrives covered in onions. What should the restaurant do?
Apologize and have the order corrected or remade.
A traveler’s favorite vacation activity gets canceled because of bad weather. What should the travel agent do?
Help arrange an alternative activity or create a Plan B.
A stranger asks for the room number of a hotel guest. Should the front desk employee give it to them? Why or why not?
No. Hotel employees must protect guest privacy and security.
A restaurant has amazing food, but rude employees and dirty tables. Why might customers never return?
Because poor customer service and cleanliness ruin the overall guest experience.
Hotels, restaurants, cruises, concerts, and theme parks all have something in common. What are they trying to create?
A great guest experience.