Hotel Terms and Acronyms
What does ADR stand for?
Average Daily Rate
Total Revenue: $4,403
Number of Rooms Sold: 37
Number of Rooms Available: 50
What is the ADR?
$119
$4,403 (total revenue) divided by 37 (rooms sold)
LNR
Local Negotiated Rate
The acronym PMS stand for?
What is the Property Management System
True or false:
The Leisure and Hospitality industry is the 3rd largest employer in the United States
True!
As of June 2023
What does RevPAR stand for?
Revenue per available room
Total Revenue: $4,403
Number of Rooms Sold: 37
Number of Rooms Available: 50
What is the RevPAR?
$88.06
$4,403 (Total Revenue) divided by 50 (Number of rooms available)
CNR
Corporate Negotiated Rate
What is the 10 and 5 rule in Hospitality
When customers are 10 feet away from you, use a non-verbal greeting such as a smile or a wave. When customers are 5 feet away from you, greet them verbally.
What is the international symbol of Hospitality?
Pineapple
What is the formula to find ADR?
Total Room Revenue divided by number of rooms sold
Total Revenue: $13,888
Number of Rooms Sold: 112
Number of Rooms Available: 120
What is the ADR?
$124
$13,888 (total revenue) divided by 112 (rooms sold)
SMERF
Social, Military, Educational, Religious, Fraternal
What is an open ended question & Give an example
what are questions that cannot be answered with a simple 'yes' or 'no'
How many Hotels Hawkeye has in MN
What is 11
What is the formula to find RevPAR?
Total revenue divided by number of rooms available
Total Revenue: $13,888
Number of Rooms Sold: 112
Number of Rooms Available: 120
What is the RevPAR?
$115.73
$13,888 (total revenue) divided by 120 (total rooms available)
Name one example for each segment of the SMERF acronym.
Social: Wedding Blocks, Family Reunions, Bachelorette/Bachelor Parties, Etc.
Military: Military Training or Reunions, Veteran Events, Etc.
Educational: School Trips, College Conferences, Educational workshops, etc.
Religious: Mission Trips, church retreats, religious festivals, etc.
Fraternal: Sorority/fraternity trips, formals, etc.
What is needed for a successful customer experience
THE HOTEL STAFF MUST FOCUS ON THE GUEST, BY SMILING AND ANTICIPATING THE GUESTS NEEDS.
This movie stars Jack Nicholson's who goes mad murderer at the Overlook hotel
What is "The Shining"
A hotel is overbooked or experiences unexpected issues that prevent them from accommodating a guest with a confirmed reservation. The hotel relocates the guest to another nearby hotel. What is this called?
Walking a guest
I have a 100 room hotel. I sold 68% of the rooms last night at an average rate of $137. What was my RevPAR?
$93.16
I sold 68 rooms at an average rate of $137. This makes my total revenue $9,316.
Formula: $9,316 (total revenue) divided by 100 (total rooms)
The activity of searching for something - especially potential customers and clients
Prospecting
What does STAR stand for?
What is Smith Travel Accommodations Report
Which Ghost Buster was a founder of the St. Paul Saints
Who is Bill Murray?