Hotel Basics
Restaurant Life
Customer Services
Tourism and Travel
Safety and Security
100

This is usually the first person someone talks to when you arrive and check-in.

The Front Desk Clerk

100

This is a place where a cook or chef prepares the food

Kitchen

100

Saying "hello" and smiling at a guest is an example of what?

Greeting

100

Going away for a few days to a week to explore a new area

Vacation or Trip

100

The first number you dial in an emergency (fire or medical)

9-1-1

200

A clean towel and soap are example of this type of item that a hotel gives you.

Amenities

200

A pamphlet that has a list of all the food and beverages that is offered, usually with prices is call what?

Menu

200

What is it called when the front desk calls a guest at a requested time in the morning to wake them up

Wake up call

200
A large vehicle that takes groups of tourists to different sights in a city or area
Tour bus
200

A red flashing light and loud siren that warns people about a fire

Fire alarm

300

The time, usually around 11a, when you must leave your room

Check-Out

300

The person in charge of the entire restaurant

Manager

300

The word for a person staying at your hotel for a specific period of time

Guest

300

A common word for a document that proves you bought a seat on a plane

A ticket

300

A small box in your hotel room, usually located in the closet that you can lock up your valuables

Safe

400

The term for the small refrigerator in your hotel room to store drinks and food

Mini Fridge

400

The amount of money you leave your server after paying for your meal

Tip

400

Using simple words and a clear tone of voice to avoid confusion with a guest is known as this

Clear communication

400

Name different ways to travel

Car
Bus
Plane
Train
Cruise Ships

400

The route you must follow to quickly exit the building during a fire

Evacuation route
500

The department that cleans the guest rooms and keeps the hallways tidy

Housekeeping

500

Preparing food or drinks to be taken and eaten somewhere else and not in the restaurant

Take out
     or
   To go

500

What would you do if a guest staying at the hotel comes to you at the front desk and says they lost their hotel room key?

Ask for identification

500
The name for a hotel where you pay one price that covers room, food and activities

All included resort

500

The person you should call at the hotel if you see someone acting suspiciously in the hallways

Front desk
      or
  security

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