Hospitality Basics
The act of making guests feel welcome, comfortable, and cared for.
What is hospitality?
The “B” stands for “Begin” and this word.
What is Begin immediately?
Tourism depends on hospitality to give visitors a good what?
What is experience?
Responding to a complaint is an example of this kind of action.
What is reactive behavior?
Hotels belong to this sector.
What is lodging?
Tourism deals with why people travel; hospitality deals with this.
What is how their needs are met?
The “U” instructs hospitality workers to do this.
What is Understand the guest?
Hospitality provides the services; tourism provides the reason for this.
What is travel?
Greeting guests at the door is an example of this proactive behavior.
What is hospitality?
Restaurants are part of this major sector.
What is food and beverage?
Good hospitality requires meeting both emotional and this type of guest need.
What are physical needs?
The second “B” stands for this courteous behavior.
What is Be gracious?
A hotel is part of the hospitality sector and also supports this tourism activity.
What is lodging?
Solving guest problems calmly shows this important skill.
What is problem-solving?
Theme parks, museums, and beaches belong to this sector.
What are attractions?
A positive attitude and friendly behavior are part of this essential hospitality skill.
What is customer service?
The “L” reminds workers to do this before responding
What is Listen?
Without good hospitality, tourists are less likely to do this in the future.
What is return?
This skill helps hospitality workers explain information clearly.
What is communication?
Planes, buses, and cruising fall into this sector
What is transportation?
Hospitality historically began in ancient inns and these communal lodging facilities.
What are taverns/guest houses?
The BUBL method is used mainly to improve this essential service skill.
What is guest communication?
Tourism and hospitality together help stimulate this major area of a country.
What is the economy?
Reacting to a guest’s issue only after it happens is part of this service approach.
What is customer service?
Resorts and sporting events are part of this sector focused on fun and leisure.
What is recreation?