Lodging
This term refers to a guest booking a hotel room. Can be online, over the phone or in person.
What is a reservation?
This is the term for the list of food items available at a restaurant
What is a menu
The professional term for the place where an event is held.
What is a venue?
This simple phrase should be said to every customer when they arrive.
What is welcome or hello
This document is required for international travel and proves your citizenship
What is a passport
This hotel employee is responsible for greeting guests, handling bookings, and managing check-ins at the front of the hotel
What is a front desk agent (or receptionist)
This front-of-house employee takes orders, serves food, and ensures guests have a pleasant dining experience.
What is the server (waiter/waitress)
This professional is responsible for planning, organizing, and coordinating all aspects of an event.
What is an event planner or coordinator
This quality involves putting yourself in the customer's shoes to understand their feelings and needs.
What is empathy
What does TSA stand for?
What is the transportation security adminstration
What type of resort allows you to pay your fee for staying up front and the fee includes all food, drinks, entertainment, and room?
What is an all-inclusive resort
This is the French term for a professional cook
What is chef - translates to chief
This term refers to the arrangement of tables, chairs, and decor in an event space.
What is an event floorplan
When a customer has a complaint, this is the first thing you should do before trying to solve the problem.
What is listen to the customer
This type of travel professional helps clients book flights, hotels, and vacation packages.
What is a travel agent
This type of lodging establishment is typically smaller than a hotel and often family-owned, offering breakfast to guests
What is a bed & breakfast (B&B)
This food safety practice involves washing hands, sanitizing surfaces, and preventing cross-contamination.
What is hygiene or sanitation.
This type of corporate event brings employees or members together for meetings, presentations, and networking.
What is a conference
What does POS stand for in the hospitality industry?
What is point of sale
What event triggered the creation of TSA?
What is the 9/11 terrorist attacks
This department in a hotel is responsible for cleaning guest rooms and maintaining cleanliness throughout the property
What is housekeeping
This type of service involves guests serving themselves from a variety of dishes displayed on a table or counter.
What is a buffet
This document outlines all the details of an event, including timeline, vendors, and logistics.
What is an event proposal or contract
Name the 3 types of communication skills? Must get all 3 to get question correct
What are written communication skills, verbal communication skills and non-verbal communication skills
This term refers to a city that a cruise ship stops during its trip.
What is a port of call