Workplace Basics
What is it called when you work at a pace that is not too fast or too slow?
What is efficiency or good work pace?
If a guest is upset or angry, what is a helpful phrase?
What is "I'm sorry. Let me help."
What is it called when you allow the other person to finish speaking and show that you care and understand?
What is Active Listening?
What is a place where guests stay overnight?
What is a Hotel?
When cleaning restrooms, should you start high to low or low to high?
What is High to Low?
What is it called when your head is up, and you stand up straight without slouching?
What is Good Posture?
What is the act of making guests feel welcome, comfortable, cared for, and valued?
What is hospitality, or being hospitable?
Seating guests, waiting on tables, and bussing tables are all part of...
What is Food/Restaurant Service (F.O.H. positions)?
When vacuuming or mopping, should you start at the front or the back of the room?
What is the back of the room?
What is a facial expression to show warmth and friendliness?
What is Smiling?
Welcoming the customers as they enter the store is called what?
What is Greeting?
Preparing outdoor spaces to make them beautiful for guests is called what?
What is Groundskeeping/ Landscaping?
How long should you wait to check back on a customer after you have delivered their food to their table?
What is 2 minute / 2-bite check back?
What is it called when you look at the customer while they are talking (shows interest and value)?
What is Eye Contact?
You have this when you check your work and make sure every detail is nice and neat.
What Attention to Detail?
What is events/ events operations?
What should you do if you notice a safety concern in the workplace?
What is fix it/clean it up/ alert a supervisor?
Always end a transaction with what phrase?
What Thank You?
What is it called when tables are lined up and all place settings and centerpieces look identical?
What is a Uniformity?
People in this role provide tours of recreational areas or businesses...
What is a Tour Guide?