Hospitality Industry
An example of a "front of the house" employee is a
concierge
To project a positive attitude over the phone, it helps to _____ while speaking.
smile
The planning, pricing, promoting, and distribution of goods and services is known as
marketing
When extinguishing a computer fire, a _____ fire extinguisher should be used.
Class C
Finish the statement "Leave or Lead with the left"...
"Remove with the right"
The term "gratuity" means the same things as
tip
Guests checking into a hotel insist that they were quoted $100 room rate verified with a voucher by the inter-hotel reservations system. Their confirmation shows a higher rate quote and the only rooms available are $155 and $165. How should the situation be handled?
Check them into a $155 room at the $100 rate.
Marketing manager, Cindy, is holding a meeting with the rest of the marketing department. They are discussing the plans for the next five months. This is an example of
short-term planning
The proper method for lifting is to keep the back straight, spread the feet comfortably, and lift with
leg muscles
A recipe that has been tested for consistency
Standardized Recipe
Recruiting and selecting new employees are among the main responsibilities for the _____ department.
human resources
Good customer relations include
controlling one's temper in a heated situation
In terms of marketing plans, a hotel's target market would be the
population that the marketing plan is directed toward
Responsibility, especially responsibility to pay for damage or loss
Liability
A complete meal at a set price is
"table d'hote pricing"
If a disagreement ever arises, the _____ is always correct.
customer
The duties of a concierge at a full-service hotel may include
making reservations for guests
Management of the physical movement of goods from a point of origin to a destination is referred to as
logistics
A computerized burglar detection and alarm system.
Security System
Assigning seating to guests is the main responsibility of the
hostess
What is the world's largest Industry
Hospitality
A sleeping room is also called
Guest Room
The four "P's" of retailing include produce, promotion, place, and
price
The process of closely observing what is going on in an area.
Surveillance
Which of the following terms means individually priced dishes?
à la carte