Simple
Easy
Not Too Hard
Still Easy
More Simple
100
A well designed _____________ ____________ ______ should contain a written assessment and timeline of professional goals.
What is a Professional Development Plan?
100
How to schedule managers so each manager can have a day off.
What is an "on call" rotation?
100
If a manager hears a male staff member telling offensive jokes to a female staff member, the most appropriate initial action for the manager is to do what two things?
What is document the incident & inform the male staff member that the behavior is against company policy
100
The manager has called a meeting to plan for a wedding. The chef is asked to contact the ice carver to arrange for an ice carving. This is an example of an __________ item.
What is an action item?
100
The money paid to an employee that does NOT depend on the number of hours worked
What is salary?
200
This statement clearly defines an organizations purpose by communicating specific goals to its employees and customers
What is a mission statement?
200
This occurs when teams reach the stage where the members can analyze and solve problems effectively as a group, and can meet team objectives.
What is delegating?
200
When disciplining or terminating an employee for poor performance, a manager should judge the employee's performance compared to what two items?
What is the standards and job description
200
In a crisis, the best person to respond to the media is determined by ___________________________________
What is the nature of the crisis?
200
A customer calls the restaurant to make a reservation. Before transferring the call to another staff member who can better assist them, what should the employee do so that the customer can be contacted in case they are disconnected?
What is write down the caller's name and phone number?
300
Developing and communicating strategies that will improve the chances of achieving organizational goals is distinguishes as ___________ from a ___________.
What is leader from a manager?
300
Your best cook just formally resigned to take a promotion at another restaurant. This is an example of what type of termination?
What is voluntary?
300
The policy for an operations strategy to guide interactions with television, newspaper and radio reporters
What is the media policy?
300
The purpose of an ____________________ meeting is to share communication such as updates.
What is an information meeting?
300
It is important to defend the company against unemployment claims because the more claims awarded against the company, the higher its ________________ __________ ____________
What is unemployment tax rate?
400
The regularly scheduled meeting where the employee's job performance and wage rate is called _______________ or _____________
What is performance review cycle or performance appraisal
400
What three types of goals do effective teams help to contribute throughout the life of a project
What is team building, information, and project?
400
Written guidelines designed to remove the guesswork from determining which behaviors are "right" or "wrong"
What is a code of ethics?
400
Insurance and vacation pay are considered part of an employee's _________________
What is compensation?
400
These set the foundation to create operational objectives in an organization ______________
What are goals?
500
A posting of drawings of primary and alternate routes to building exits are part of an ______________ plan.
What is an evacuation plan?
500
A manager can use this tool to best measure the quality and quantity of an employee's work
What is a performance standard?
500
In order to determine labor cost for an operation, the manager should use an ____________ _____________ budget
What is an approved operating budget?
500
When a manager is trying to determine if a decision is ethical, they should ask what question?
Is the action or behavior legal and harmless?
500
To ensure that a business decision is ethical, it should uphold the organization's ___________________
What are values?
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