What's it mean?
This word means the industry that focuses rec & leisure services like hotels and lodging, food and beverage service, and travel and tourism.
What is HOSPITALITY?
This is what the SOS and SODAS method used for.
What is "problem-solving strategies?"
What are cleaning, taking out trash, disinfecting, making beds, etc.?
This is the goal of customer service.
What is to help customers?
This is the definition of "amenities."
What is "extra features, services, and perks?"
This is the word for employees that clean hotel rooms.
Who are HOUSEKEEPERS?
This is what SOS stand for.
What is STATE the problem, List the OPTIONS, choose a SOLUTION.
This is what housekeepers use to protect their hands from chemicals, germs, and other dangers.
What are gloves?
What is a sales person, a phone operator, cashier, waiter/waitress, front desk attendant, etc.?
Is a telephone in a hotel room considered to be an amenity?
NO
This word means "the help employees give to people who use their business."
What is CUSTOMER SERVICE?
This is what SODAS stands for.
What is STATE the problem, list the OPTIONS, list the DISAVANTAGES, list the ADVANTAGES, choose a SOLUTION?
This is how to describe an effective organized wiping pattern.
What is "up, over, down, over..."
This is what you do if you don't know the answer to a customer's question.
What is ask a co-worker for help?
Is a big garden tub in a hotel room considered to be an amenity?
YES
This is the word for information people give each other to let them know what they're doing well and what they need to improve.
What is FEEDBACK?
This is the definition of "advantages."
When dusting, this is the best end to start (i.e. at the top or bottom) of objects that stand up on a surface, such as a table.
What is the top?
This is the kind of body language you should have when working with customers.
What is: sit up straight, smile, face the speaker, shoulders relaxed, etc.?
Is room service considered to be an amenity?
YES
This is the name for someone who makes coffee and other drinks for a living.
What is a BARISTA?
This is the definition of "disadvantages."
What is "negative aspects to a potential solution?
These are examples of cleaning chemicals.
What are bleach, ammonia, alcohol, etc.?
This is the word that means being aware of your body language, tone of voice, facial expressions, etc.
What is "mindfulness?"
Is an alarm clock an amenity?
NO