Non-Alcoholic Beverages
What are three different types of tea?
What does PPE stand for?
Personal Protective Equipment.
What is a jigger used for?
What is an open question?
Name 4 common milks used in coffee making
-Full cream
- Skim
Soy
Oat
Name 2 garnishes used in mocktails.
Examples: Mint, lemon wedge, berries, orange peel.
Why is handwashing important in hospitality?
To prevent cross-contamination and spread of bacteria/germs.
So, someone wants to use the coffee machine but has no training. The manager is like dw you got this.
Describe what is wrong here, and why in accordance to WHS LAWS
- Employees have the right to be trained on equipment, and the right to say no until trained, the right to wear ppe
- Employers must provide training.
How can you tell if a customer is unhappy?
Body language, tone of voice, facial expressions, or complaints.
What is a ristretto coffee?
List 3 milk alternatives used in cafes.
Soy milk, almond milk, oat milk, coconut milk.
What is a hazard?
Anything with the potential to cause harm or injury.
List 4 end of service tasks that you would complete to clean the coffee machine and/or grinder?
- Empty hopper
- Grind leftover beans and remove
- Empty knockbox
- Backflush machine with chemical
- Clean espresso trays
-Clean all espresso cups and saucers.
Describe positive body language
Eye contact, hands by side, smiling, nodding.
SHOE
Social
Human
Organisational
Economic.
List the 9 main coffees
Latte
Macchiato
Cap
Flat White
Mocha
Long Black
Short Black
Piccolo
Ristretto
What do the following abbreviations mean?
S
X
Y
+1
Skim milk
extra shot
soy milk
1 sugar
List 3 examples of workplace incidents.
Examples: Burn, cut, slip/fall, chemical spill, equipment malfunction.
What could be 2 causes of a blender not turning on or working?
Frayed/broken cords
Not turned on
Missing attachments- needs to be clicked in to work.
Describe how to handle a customer complaint.
Stay calm, listen, apologize, and try to resolve the issue or get help.
What are four types of glasssware used in NABs?
Smoothie glass, champage class, martini, magarita, hurricane , high ball, low ball, mason jar
List each coffee in order of foam levels (HIGHEST to lowest)
- Flatwhite, Cappucino, macchiato, latte, long black,
- Cap
Latte
Flatwhtie
Macchiato
Long Black
Explain how you could present a milkshake attractively.
Use a decorative glass, add whipped cream, syrup drizzle, straw or cherry on top.
Explain how to report an unsafe situation.
Tell a supervisor immediately, fill out an incident/hazard report, and follow safety procedures.
Explain the correct steps for safely cleaning a blender.
Turn off and unplug before cleaning.
Disassemble, wash all parts with warm soapy water, rinse and dry thoroughly.
Sanitise surfaces and reassemble properly.
What is a pre-service briefing? What would be discussed there and who is involveD?
- Meeting before the service period
- All staff from all departments
- discuss bookings, specials, stock levels.
Why is it important to have legible and accurate information when writing an ordeR?
Prevents mistakes from chef- they can read it clearly and provide the correct order.
Prevents delays as the chef does not need to wait to clarify what you wrote.
Describe the process of steaming and texturising milk, and the pouring of milk, for a cappucino
(detail!! Like describe the wholeeeeeeeeeeee process).
Purge wand, have milk wand on the surface off the milk, turn the wand on, pull jug down to incoporate air (hissing noise) and slowly bring jug down to keep adding air/creating foam. ENsure the milk is flowing in a circle direction.
Stop wand, purge and wipe.
Tap the jug and swirl to ensure milk is silky and without bubbles.
Pour with the jug close to the cup's brim, bringing as much foam to the drink.
Shake powder
What is shorthand and why is it used?
What is the goal of SafeWork NSW and what actions do they take in regards to ensuring WHS?
- Offers advice on ways to improve work health and safety- conducting audits and providing suggestions on how to make the work place safer.
- Investigates workplace incidents.
- Administers licensing and registration for danfgerous work, eg White Cards in the Construction industr.y
You found the LUCKY question!!!! Woohoooo Easyish question for 600 points
- Name three glasses used in NABS
Hurricane
FLute
TUmbler
Highball
Martini
margarita
How does the industry cater for a diverse range of customers? THink: elderly, diff religions and cultures, ages, budgets, disability, allergens
List 4 things that the restaurants do to accomodate these ppl
-- Kids menu and family friendly spaces
- Budget meals lunch specials/senior specials
- Dietary accomodations based on religion eg halal for islam
Describe how to take an order professionally
Details!!!!!!!!!!!!!!! At least 4 things you should do/be.
- good personal hygiene
- good body language
-manners
- clock position- indivudally taking orders
-repeat orders back
- suggestitems
- What is the time for a 30ml shot to be considered under extraction?
- What does it look like?
- What are the possible causes?
- What should you do to fix this?
Less than 25 seconds.
- No crema, see through crema, shot is gushing out- thick streams.
- Coarse grind, light tamp, not enough dose, machine not warmed up,
- Increase tamp pressure, increase dose, adjust grind to be finer.