Telephone Messages
Napkin Folds
Table Settings
Food Safety
Communication
100
Customer's name Date and time of message The message the signature
What is on the telephone messages
100
Family Favorite
What is the napkin fold that is most often used in a restaurant
100
soup spoon
What is the large spoon used as an appetizer?
100
Below 40 degrees
What is the temperature of which a refrigerator should be set?
100
different language shouting not paying attention noise level
What is an example of a communication barrier?
200
Third ring
What is the number of ring in which you need to answer the phone by?
200
On the left of the plate and under the fork
What is the placement of the napkin when you set a single table setting?
200
bread and butter plate
What is the small plate with a knife sideways across the pate?
200
30 seconds
What is the time needed to get the germs off of your hands when washing?
200
Grapevine
What is it called when an employee spreads rumors?
300
smile pleasant voice stick to business not personal
What is a good technique used when answering the telephone?
300
bishop's hat
What is the napkin called that starts out as a family favorite but ends up peeling a banana technique?
300
table knife dinner fork dinner spoon dinner plate glass napkin
What are the utensils used in a single table setting?
300
salmonella
What is the food borne illness mainly associated with undercooked pultry, chicken, pheasant, and duck.
300
I messages
What is a technique used for communication skills that expresses how one feels?
400
Apologize and listen to the customer, then if they are still not satisfied, call for a manager
What is the best process to follow when you have an angry customer?
400
Double Japanese Fold
What is the napkin fold that is folded twice into a rectangle shape and then folded like a fan? This uses a ring at the bottom of the fold.
400
The dinner fork is four tines while the salad fork is only three tines. Also, the salad fork is smaller.
How do you distinguish between a salad fork and a dinner fork?
400
When you take it personally and use profanity.
What is the worst way you could handle a customer complaint?
500
Look up the name of the person in the telephone book Check the caller ID Ask the person for whom the message was for
What would you do if you did not get the number of the person who called?
500
the crown
What is the napkin fold that has many steps and is fit for a king or queen?
500
dinner knife, fork, spoon salad fork dessert fork and spoon water glass, wine goblet and juice glass bread and butter plate and knife dinner plate coffee cup and saucer napkin
What are all of the dishes and utensils used in a full table setting?
500
E-Coli
What is the food borne illness most often associated with raw hamburger?
500
electronic
What kind of communication is used when you text?
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