Non-Alcoholic Beverages
What are three different types of tea?
What does PPE stand for?
Personal Protective Equipment.
What is a jigger used for?
What is an open question?
Name 2 garnishes used in mocktails.
Examples: Mint, lemon wedge, berries, orange peel.
Why is handwashing important in hospitality?
To prevent cross-contamination and spread of bacteria/germs.
Name 3 pieces of equipment used to make a hot chocolate
Examples: Espresso machine, milk jug, steam wand, thermometer
How can you tell if a customer is unhappy?
Body language, tone of voice, facial expressions, or complaints.
List 3 milk alternatives used in cafes.
Soy milk, almond milk, oat milk, coconut milk.
What is a hazard?
Anything with the potential to cause harm or injury.
How do you clean a blender safely?
Unplug it, take it apart, wash with warm soapy water, and let it dry.
Describe positive body language
Eye contact, hands by side, smiling, nodding.
SHOE
Social
Human
Organisational
Economic.
What do the following abbreviations mean?
S
X
Y
+1
extra shot
soy milk
1 sugar
List 3 examples of workplace incidents.
Examples: Burn, cut, slip/fall, chemical spill, equipment malfunction.
What should you check before using electrical tools?
Check for damage, frayed cords, and that it's clean and dry.
Describe how to handle a customer complaint.
Stay calm, listen, apologize, and try to resolve the issue or get help.
What are four types of glasssware used in NABs?
Smoothie glass, champage class, martini, magarita, hurricane , high ball, low ball, mason jar
Explain how you could present a milkshake attractively.
Use a decorative glass, add whipped cream, syrup drizzle, straw or cherry on top.
Explain how to report an unsafe situation.
Tell a supervisor immediately, fill out an incident/hazard report, and follow safety procedures.
Explain the correct steps for safely cleaning a blender.
Turn off and unplug before cleaning.
Disassemble, wash all parts with warm soapy water, rinse and dry thoroughly.
Sanitise surfaces and reassemble properly.
Apologise, recommend alternatives.
Why is it important to have legible and accurate information when writing an ordeR?
Prevents mistakes from chef- they can read it clearly and provide the correct order.
Prevents delays as the chef does not need to wait to clarify what you wrote.